Domestic Sales Orders Team Lead

Our organization is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team?

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Business Operations has doubled in size and increased its scope.

As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Our function at a glance:

Our O2C team to handle the following activities:  

1.        Master Data Management 

2.        Sales Order Management 

3.        Requests and Disputes Management 

4.        Credit Risk and Credit Data Management  

5.        Collections and Customer Contact Management 

6.        Cash Application and Receivables Management  

7.        AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Connect with us if you are…

• An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.

• A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.

• An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.

• A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

JOB PURPOSE:

The role of Order to Cash - Sales Orders Team Lead:

• Supervise Manage team that delivers the best service for sales orders management in line with SLA ensuring a positive customer experience

• Monitor KPIs (such as order cycle time, delivery lead time, zero touch order rate, Number of orders/order line per FTE, # of incomplete sales orders etc), analyze and identify deviation compared to agreed targets

• Address operational issues and follow through to resolution in an effective and timely manner

• Manage stakeholders, both internal and external

• Coach Sales Orders analysts, team size is no more than 5 FTE’s

• Drive continuous improvement initiatives

ORGANIZATIONAL CONTEXT:

Business Operations O2C

KEY ACCOUNTABILITIES:

Supervise a team that delivers the best service for sales order management to internal  customers ensuring a positive customer experience

• Responsible for capturing customer orders accurately and efficiently into the ERP

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• Responsible for Customer orders administration from order taking to invoicing managing by exception on the agreed timelines.

• Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives

• Monitor operational KPI’s and compliance with Sanofi policies and guidelines

• In coordination with the Sales Order Manager and when necessary with the local stakeholders and customer fulfiment local representatives, elaborate remediation action plan.

• Ensure continuous improvement of the order management process.

Supervise, coach Sales Order Analysts

• Share expertise and provide coaching

• Anticipate workload and allocate resources for effective and efficient delivery

• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)

• Address performance issues and make recommendations for personnel actions

• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication

• Focusing on employee retention and engagement, advise actions to management in this relation

• Create and regularly update job description of direct reports.

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Continuous Improvement

•           Identify process improvement opportunities through elimination of redundant activities

•           Participate in process automation initiatives and ensure seamless adoption and transition

•           Participate in regional/global projects as required

Trainings

•           Ensure onboarding of new hires and related trainings are organized

•           Determine the training need of direct reports, provide the professional trainings of them according to the procedures and work instructions by collaborating with Requests and Disputes Manager

JOB-HOLDER ENTRY REQUIREMENTS:

Language:

·       Excellent English written and verbal

·       Other language skill is required (both verbal and written) if supporting countries below:

·       China (Mandarin), Japan (Japanese), Korea (Korean), Thailand (Thai), Arabic (Middle East)

Functional Skills

• At least 3-5 years´s experience in Customer service, Order Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma

• At least 2 years experience as a team lead

• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

• Experience in running services within a Business Services organization (advantageous)

• Experience in in transition project (advantageous)

• Good business acumen (advantageous)

• Strong problem solving and analytical skills

Technical

·       Hands-on experience of SAP (essential) in S4 Hana preferably, SD module (advantageous)

·       Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal

• Ability to interact with  customers in a professional manner (essential)

• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)

• Good communication skills (advantageous)

• Attentive to customer needs and feedback (essential)

• Ability to think creatively, highly-driven and self-motivated

Leadership

• Ability to work autonomously and take ownership of tasks and processes (essential)

• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)

• Attentive to detail and works with precision (advantageous)

• Action oriented, delivery driven, change agent (advantageous)

• Lead by example to deliver high quality service, customer satisfaction (advantageous)

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• An attractive, market-oriented salary and cafeteria benefits

• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days

• Work from an "Office of the Year 2020" finalist office

• Collective life and accident insurance

• Yearly medical check-up package

• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

• Your own career path within Sanofi. Your professional and personal development will be supported purposefully

• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.