Associate Director, Project Management, Patient Support Services

Job title:  Associate Director, Project Management, Patient Support Services

• Location:  Cambridge, MA
  

About the Job:

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

The Associate Director (AD) of Project Management is responsible for delivering the operational components of Patient Support Services projects in support of our key objectives. The AD will lead readiness efforts across multiple functions, facilitating a consolidated view of key milestones & timelines as well as ensuring strategic & cross-functional communication. This position will interact with senior leadership and subject matter experts to develop solutions that improve process performance by increasing efficiency and ensuring a best-in-class team. This includes managing projects from end-to-end, such as launches, system enhancements, process assessments, requirements gathering, designing enhancements, communication, and training. The responsibilities will also include collaboration and partnership with the business units, training and change management teams as well as with our digital organization.

The ideal candidate is an experienced project management professional with 7+ years of cross-functional team leadership and end-to-end project delivery expertise, preferably within Patient Support Services or pharmaceutical commercial operations. They possess strong business acumen and demonstrate excellence in stakeholder management, process improvement, and strategic communication across all organizational levels. This individual excels at managing complex transformation initiatives, system implementations, and operational excellence projects while maintaining clear visibility into interdependencies and timelines. They bring consulting-level problem-solving skills and the ability to translate business requirements into actionable solutions.

The candidate thrives in dynamic environments, proactively identifies improvement opportunities, and is passionate about driving initiatives that ultimately help patients access life-changing therapies. They embody leadership qualities that enable effective collaboration with senior executives, digital teams, and business units to deliver measurable results. We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

• Lead Project Workstreams

• Report out status updates to Project Teams and Leadership

• Manage escalation of concerns/issues

• Coordinate cross-functional teams, ensuring awareness & management of interdependencies

• Lead operational excellence initiatives to help drive process improvement and maintain timelines and deliverables.

• Project Management (development of project plans, status meetings, project reporting, etc.) across various projects.

• Document current state and future state business processes

• Develop recommendations jointly with the business units, digital and senior leadership

• Prepare and present findings and implementation plans to management

• Proactively identify opportunities and best practices across business processes and technology solutions

• Coordinate or develop and execute communication and training strategies in partnership with the change management and training teams.

• Drive continuous improvement to the business processes and systems across Sanofi Specialty Care

About You:

Basic Qualifications:

• BA/BS degree

• Minimum of 5 years of experience working with cross-functional teams

• Minimum of 5 years managing projects

• Project Management expertise required

• Excellent in Microsoft Office PowerPoint and Excel
  

Preferred Qualifications

• MBA preferred

• System Implementation experience a plus

• Commercial Operations experience a plus

• Consulting experience a plus

• PMP Certified a plus (Project Management Professional Certification)

• Pharmaceutical experience

Travel Requirements:

• Up to 10% travel required to various team meetings and conferences.
  

Why Choose Us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.

• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.

• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.

• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.

• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
  

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.