Director, Operations and Change Management - Patient Support Services

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care,you’llhelp deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we are committed to transforming patient health through the power of science. As a leading global biopharmaceutical company, we go beyond drug development to ensure our therapies are accessible and affordable for patients in need. Our Patient Support Services (PSS) team plays a key role in this mission, providing comprehensive support through reimbursement assistance, financial aid, patient education, and field-based services that help healthcare providers, patients, and caregivers navigate their treatment journeys.

We are seeking a strategic operator and communicator who sits at the center of the team's efforts, ensuring that priorities are resourced appropriately, timelines are managed effectively, and our work is communicated with clarity and impact. This role seamlessly moves between managing the financial and operational details of our work and translating that work into clear, compelling communication for leadership and stakeholders.

Reporting directly to the Head of the Enterprise Delivery Office (EDO), Patient Support Services (PSS), the Director will serve as the operational backbone of the PSS EDO, enabling the team to execute with excellence while ensuring leadership has the visibility and insights needed to make informed decisions. The Director will manage a small team of individuals responsible for change management and communication across PSS.

The ideal candidate will understand how organizations run and can communicate about that work effectively, but also genuinely enjoys doing the work and being involved in the day-to-day operations. This person is equally comfortable building a budget model and building a presentation. They see the connection between operational rigor and strategic communication, and they know that good storytelling requires understanding the numbers and the strategy behind it. The ideal candidate is organized, adaptable, and able to shift between detailed analytical work and high-level messaging without losing momentum. Additionally, this person must thrive in environments where priorities shift quickly, and enjoy diving deep into the details while maintaining sight of the bigger picture.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

About Sanofi

We’rean R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Project Coordination & Execution Support

• Support the execution of strategic initiatives by managing timelines, tracking deliverables, and coordinating across teams

• Maintain integrated project schedules and dependencies across the portfolio

• Identify and proactively address risks, bottlenecks, and resource constraints

• Work directly with senior leaders on execution when needed, while maintaining accountability to the EDO Head

• Facilitate cross-functional alignment and remove barriers to progress

Portfolio & Financial Management

• Manage budgets and track financial performance across the PSS Enterprise Delivery Office portfolio

• Ensure change management and communication resources are allocated effectively across team priorities, monitoring spend and forecasting needs

• Maintain portfolio-level visibility into project financials, identifying risks and opportunities

• Support business case development and ROI analysis for strategic initiatives

• Partner with finance and procurement teams to ensure compliance and efficiency

Change Management and Communication

• Develop and execute change management strategies and establish metrics to measure their success

• Develop presentations, briefing materials, and communications for leadership that clearly articulate our work, progress, and recommendations

• Translate complex project details into executive-ready narratives that drive decision-making

• Draft team communications to keep stakeholders informed and engaged

• Serve as a thought partner to leadership on communication challenges, bringing both analytical rigor and strategic perspective

• Ensure consistent messaging across the PSS Enterprise Delivery Office portfolio

Team Operations & Event Management

• Plan and coordinate meetings, offsites, and key team events, ensuring they're well-organized and productive

• Manage team calendars, governance forums, and leadership touchpoints

• Support onboarding and integration of new team members

• Drive continuous improvement in team processes and ways of working

• Maintain team documentation, templates, and knowledge repositories

About You

Basic Qualifications:

• Bachelor's Degree required; MBA or advanced degree preferred

• 7+ years of progressive experience in communications, project management, operations, strategy, or consulting roles within the pharmaceutical, biotech, or healthcare industry

• Demonstrated experience managing budgets and financial performance tracking Strong presentation development and executive communication skills, with the ability to distill complex information into clear, compelling narratives

• Proven ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment

• Experience coordinating cross-functional teams and driving execution without direct authority

• Strong understanding of change management principles

• Proficiency with project management tools, financial modeling, and presentation software (PowerPoint, Excel)

• Strong analytical and problem-solving capabilities

• Ability to shift seamlessly between detailed operational work and high-level strategic thinking

• Must have US work authorization

Preferred Qualifications:

• Experience in patient services, commercial operations, or franchise operations within pharma/biotech

• Background in management consulting or strategy roles

• Event planning and coordination experience

• Familiarity with organizational transformations

• Experience supporting senior leadership in a chief of staff or similar capacity

• PMP or equivalent project management certification

• An advanced degree (MBA or clinical degree) is preferred.

Travel Requirements:

• Up to 10% travel required to various team meetings and conferences.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SG ​
#LI-GZ

#LI-Onsite

#vhd

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.