Customer Care Coordinator

• Location: Warsaw, Poland

• Job Type: Maternity cover, Full-time

• Working Model: Hybrid (60% office-based, 40% remote)

About the job

As a Customer Care Coordinator within our Supply Chain Customer Care Team, you'll be responsible for coordinating sales processes and providing comprehensive after-sales support, ensuring operational excellence and customer satisfaction. Ready to get started?

Join the team that powers Sanofi from within — streamlining how we work, scaling bold ideas, and accelerating impact across the business. In our Hubs, you'll shape smarter ways of working that help bring life-changing treatments to people everywhere.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Coordinate and support the Sales Team in daily operations and strategic initiatives

• Manage and execute regular customer orders with accuracy and efficiency

• Handle fulfilment of orders for products from target/intervention import programs

• Provide comprehensive after-sales service and support to ensure customer satisfaction

• Collaborate closely with the Customer Service Department Manager to optimise processes

• Generate, develop, and maintain sales and performance reports for leadership

• Monitor and track Key Performance Indicators (KPIs) for the Sales Team

• Serve as a key point of contact for external clients, managing challenging situations with professionalism

• Foster cross-functional collaboration with other departments to drive business results

• Mentor and guide Sales Team members to enhance their performance and development

About you

Experience:

• Experience in a similar coordination, customer service, or sales operations role (preferred)

• Proven track record of working with challenging clients and resolving complex situations

Soft and Technical Skills:

• Strong information synthesis skills with exceptional attention to detail and accuracy

• Excellent communication and interpersonal abilities

• Advanced Excel skills for data analysis and reporting

• Very good knowledge of SAP SD (Sales and Distribution module)

• Strong organisational skills and ability to manage own workload effectively

• Ability to set priorities for self and team members

• Proactive mindset with commitment to continuous learning

• Independence in problem-solving and seeking innovative solutions

• Strong team collaboration skills

• Communicative English language proficiency

Education:

• Higher education degree required

Why choose us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

• Drive progress from within by helping streamline operations and enhance customer experience in a global biopharma business.

• Advance your career through development opportunities, cross-functional collaboration, and exposure to diverse aspects of the pharmaceutical business.

• Work in inclusive, high-performing teams where every role matters and every voice helps shape what's next.

• Thrive in a workplace designed for you — with flexible working options and benefits that support your well-being and growth.

• Develop expertise in sales operations and customer care within a leading healthcare company committed to innovation and excellence.

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