Customer Experience Partner - Diabetology

• Location: Warsaw (Warsaw and Mazowieckie voivevoship)
• Field work
• Job type: Permanent, Full-time

About the job

Realize personal goals and contribute to the regional goal of registered product in line with company goals and values. Communicate with physicians and evaluate these visits. Adopt and propose measures to maintain, expand and acquire customers.

Join the team transforming care for people with diabetes and other chronic conditions. In General Medicines, you'll help deliver effective treatments that bring better outcomes to patients with some of the most common health challenges.

We are an innovative global healthcare company with a focus on improving patient outcomes. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using their own personal know-how and the best of digital and artificial intelligence.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
• Act as a bridge between commercial and customer engagement functions
• Lead and develop health communities to best serve patients
• Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
• Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
• Own and adapt communication with customers to meet their specific needs
• Implement and manage customized activation strategies across all channels to ensure optimal customer experience

About you

Experience:

• Minimum 2 years of experience as a Medical Representative in a pharmaceutical company in Poland
• Strong experience in direct interactions with physicians is required
• Experience in diabetology area is preferred but not mandatory
• Experience from other therapeutic areas will also be considered
• Focus on quality of physician relationships and engagement capabilities
• Proven track record in delivering group presentations

Soft and technical skills:

• Successful experience in the diabetologists environment with strong autonomy and results orientation
• Strategic planning and project management capabilities
• Excellent interpersonal and collaboration skills for negotiation, communication, and persuasion
• Proficiency in CRM, VEEVA, and Concur systems
• Valid driving license category B

Education:

• University degree, preferably in biology, biotechnology, chemistry, or pharmacy

Languages:

• Polish - Full professional proficiency
• English language knowledge will be an asset

Why choose us?

• Help transform care for patients with diabetes and chronic conditions, delivering effective treatments that bring better outcomes to those with common health challenges
• Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement
• Develop your career with opportunities to grow across functions and regions in a purpose-driven environment
• Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys
• Collaborate with diverse, talented teams across commercial, medical, and customer engagement functions
• Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice

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