Customer Experience specialist L1-1

Job title: Customer Experience Specialist
Location: Jeddah

About the job

As Customer Experience Specialist, within our General Medicines team, you'll drive sales and market share of assigned Sanofi products while orchestrating customer-centric approaches in your designated territory. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Serve as the main point of contact for product information and brand messaging through multiple channels with healthcare professionals
• Conduct dynamic customer profiling and segmentation to prioritize interactions and develop impactful engagement plans
• Promote Sanofi products according to company rules and local regulations to achieve sales targets
• Execute hybrid representative and omnichannel campaigns with full empowerment to improve customer engagement
• Conduct regular pharmacy visits to monitor product availability, movement, and introduce new products
• Develop and implement territory coverage plans while maintaining compliance with internal sales systems
• Communicate with key opinion leaders, gather market feedback, and support knowledge transfer to new team members

About you

Education: Bachelor's degree in a medical field (Medicine, Pharmacy)

Experience: Proven sales and customer engagement experience in pharmaceutical or healthcare industry

Skills: Strong communication skills, customer relationship management, and territory planning abilities

Technical competencies: Proficiency with digital tools and CRM systems for customer engagement

Personal attributes: Results-driven with strong ethical standards and commitment to compliance

Other: Valid driving license and willingness to travel within assigned territory

Why choose us?

• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease
• Drive meaningful impact at global scale with medicines that reach more than 100 million people each year
• Be part of a digital- and AI-powered business that's rethinking customer engagement and market access
• Stretch your career in a development playground with opportunities across functions and regions
• Work in a place that combines global scale with local expertise, backed by strong collaboration culture
• Contribute to innovations that improve outcomes and expand access to life-changing treatments worldwide

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.