Customer Facing Effectiveness Manager

Reference no. R2862094

Position title: Customer Facing Effectiveness Manager

Department: GTMC Canada

Location: Toronto, ON

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.  

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Take the Lead strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required and in this respect, we are demonstrating impact of the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs
• Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global
• Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi HUBs to optimize process excellence and efficiency and leveraging best, and
• Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces (e.g. Field Reporting Tools & CRM), fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Modernization Leads and Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers. The leaders of each GTMC pillar will have to ensure perfect integration among them.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. 

Main Responsibilities:

As a Customer Facing Effectiveness Manager:

• You will be a member of Canada Customer Facing Capabilities Team.
• You will continuously work with Canada leaders and field force to deliver the value and insights as true partner in enabling business growth.
• You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Sales Leadership, Key Account Managers, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.
• You will role model Take the Lead principles, delivering high performance in the "what's" and "how's".
• Support driving effectiveness of Customer Facing Capabilities and optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Support implementation of global policies, internal controls, and process guidance's to boost standardization and simplification: field activity management, incentives, target setting, customer segmentation and targeting, field design and resource allocation.
• Support tracking of field effectiveness through KPIs and tools.
• Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. new and existing tools).
• Ensure delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Collect key local challenges and bottlenecks.

Take the Lead: How You'll Embody Our Values

AIM HIGHER

• Focus on what matters: You will prioritize high-impact initiatives that drive measurable field effectiveness improvements, clearly identifying which processes and tools deliver the greatest value to our field teams and patients while eliminating activities that don't contribute to our strategic objectives.
• Elevate performance: You will establish ambitious yet achievable KPIs for field effectiveness, setting benchmarks that outperform industry standards and continuously raising the bar for commercial excellence across all GBUs.
• Move with urgency: You will act swiftly to implement critical field effectiveness solutions, recognizing that delays in deployment directly impact our ability to serve patients. You'll streamline decision-making processes and accelerate time-to-market for new capabilities.
• Fail forward: You will treat pilot programs and new tool implementations as learning opportunities, quickly identifying what works and what doesn't, then rapidly iterating to build more resilient and effective field support systems.

ACT FOR PATIENTS

• Walk in their shoes: You will ensure that all field effectiveness initiatives are designed with patient impact in mind, regularly incorporating patient journey insights into field force training, segmentation strategies, and resource allocation decisions.
• Break down barriers: You will actively challenge processes, systems, or organizational silos that slow down field teams' ability to reach and serve patients effectively, proposing and implementing solutions that eliminate unnecessary complexity.
• Never compromise on integrity: You will maintain unwavering standards for compliance, quality, and safety in all field effectiveness programs, ensuring that every process enhancement upholds our commitment to ethical commercial practices.

BE BOLD

• Seize opportunities: You will identify and champion innovative approaches to field effectiveness, leveraging emerging technologies like GenAI and digital tools to unlock new growth opportunities and competitive advantages.
• Make decisive moves: You will take ownership of critical decisions within your scope, empowering field teams with clear guidance and tools while ensuring accountability for results across all stakeholders.
• Embrace change: You will lead transformation initiatives with enthusiasm, helping field teams adapt to new technologies, processes, and ways of working while fostering a culture of continuous innovation.

LEAD TOGETHER

• Share knowledge openly: You will facilitate transparent communication across GBUs, sharing best practices, insights, and learnings to ensure all field teams benefit from collective expertise and aligned strategic goals.
• Recognize brilliance: You will celebrate both individual and team achievements in field effectiveness improvements, highlighting successes that bring teams closer together and contribute to our collective commercial success.
• Build trust: You will create an environment where field teams, cross-functional partners, and stakeholders feel safe to share challenges, propose solutions, and contribute ideas for improving customer-facing capabilities.
• Speak Up:  You will provide real-time feedback to field teams and leadership, actively seeking input from all levels of the organization to drive continuous improvement in our commercial operations.

About You

Experience:

• 3+ years relevant experience.
• Experience working in a Commercial Operations environment, especially in supporting field force operations.
• Project management background with demonstrated ability to move with urgency and deliver results.
• Proven delivery of outstanding results with a track record of elevating performance standards.

Personal Characteristics:

• High persistency and resilience - embodying our "fail forward" mindset to learn from setbacks and build stronger solutions.
• Hands-on approach - taking decisive action and seizing opportunities to drive field effectiveness.
• Accountability - owning outcomes and speaking up when issues need to be addressed.
• Creativity and initiative - embracing change and pursuing innovative solutions.
• Stress management - maintaining focus on what matters most under pressure.
• Learning agility - continuously improving and adapting to new challenges
• Result orientation - setting high standards and moving with urgency to achieve them.
• Collaborative mindset - building trust and sharing knowledge openly across teams.
• Continuous improvement focus - providing and acting on real-time feedback.
• Active listening skills - walking in others' shoes to understand diverse perspectives.

Soft and Technical Skills:

• Numerate and with strong analytical skills to focus on what truly drives value.
• Ability to prioritize with urgency while maintaining quality standards.
• Financial acumen to make decisive moves on resource allocation.
• Ability to work independently while building trust across teams.
• Excellent interpersonal skills to communicate, present, persuade and collaborate among all GBUs teams and partners.
• Well-developed time management skills, demonstrating the ability to move with urgency while managing multiple priorities.
• Technology-forward mindset to embrace digital transformation and innovative tools.

Education:

• Bachelors degree. A degree in Business Administration, Finance or a similar field is preferred.

Why Choose Us?  

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs. 

This position is for a current vacant role that we are actively hiring for.​ 

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.