Sales & Customer Engagement Lead - Rare Diseases

Job title: Sales & Customer Engagement Lead - Rare Diseases

• Location: Mumbai
• Hiring Manager: General Manager Pharma India and Country Lead

About the job :

• Specialty Care portfolio is a growth driver for Sanofi and is poised to contribute >50% of Sanofi sales by 2029 with 11% CAGR

• Rare disease portfolio contribute 21% to the SPC portfolio with a 6.1% growth

• SEA-India MCO contributes <5% patient share to the International markets presenting a huge opportunity to grow with progressing economy and improved access pathways

Our Team:

This Role holds full responsibility & accountability of P&L with end-to-end management and ownership of the portfolio (ranging from customer engagement and innovative GTM Omnichannel customer engagement) by driving optimisation and performance management aligned to India for India plan.

• Sales: To deliver topline efficiently aligned to budget and create max plans to position India as a significant contributor to the MCO

Main responsibilities:

The role is responsible for achieving sales and profitability targets, and driving team performance and engagement as well as planning and deploying financial and other resources for the business

Business Strategy and Planning

• Deliver India blueprint for Rare Disease portfolios - Opportunity mapping and sequencing launches

• Building and executing business strategy aligned with India for India and action plans for the short and long term

• Strategise robust mechanisms to manage diagnostic odyssey for rare diseases in India

• Liaise with various internal/external stakeholders to create access pathways that bridge the diagnosis vs treatment gaps

• Identify regulatory challenges for launches and ensure timely launch of all products in the portfolio

• Unlock the commercial potential and intelligent balance of access programs

• Drive policy shaping initiatives to prepare ground for future launches

• Leading the preparation and driving the execution of budget and P&L.

• Identify areas for commercial innovation and incubate ideas/projects to accelerate growth, Budget / P&L / Performance management

• Establish Budget, propose necessary investments to deliver financial objectives both in sales and BOI

• Prepare the organisation for innovative GTM models and new launches in Rare Diseases in line with India for India growth plan.

People and Culture

• Ensure transversal teamwork and play to win team spirit to reach business objectives, providing mentoring & coaching of the BU leadership team as appropriate

• Drive capability development (technical and managerial) in collaboration with P&C and Business Support to equip the team to deliver effectively.

• Ensures alignment with Sanofi Ethics Business Integrity (E&BI)

• Build & lead a high performing team, nurture, and retain good talent and create a strong succession pipeline.

• Create a culture of diversity and inclusion and drive a complete compliant organization in line with the ethical culture of the organization

Financial

• Achieve budgeted sales and operating profitability targets for the BU through prudent deployment of resources, review of performance, evaluation of progress and preparing subsequent action plans with a 2-3 year time horizon.

• Monitor, review and improvise on the Profit & Loss status for the BU in line with annual / mid-term strategy for the business

• Create viable business cases to secure approvals for launch of entire portfolio across all specialty care segments

Process

• Sales Planning & Campaign execution: Plan for sales forecasts, sales mix, set targets, drive alignment and dissemination, plan for resource deployment and track and monitor progress periodically.

• Set up, implement, and improvise processes for delivery of marketing inputs for the BU to facilitate consistent and frequent messages across the organization

• Collaborate with internal stakeholders to drive for timely availability of marketing inputs in order to provide accurate, consistent and relevant messages within and outside the team

• Demand Generation and sales realization: Set guidelines for identifying and mapping new / existing doctors, sales visit and chamber execution strategies. Based on market intelligence and global trends examine opportunities for new business areas and convert them into projects.

• Drive a digital first mindset to build a more efficient OPEX base for the Business Unit operations

• Ensuring operational effectiveness and drive innovative GTM model transformation and create a best-in-class commercial operating model

Customer

• Develop and leverage direct contact with KOLs through various forums (scientific symposia, and international medical developments) to build KOL mind space to propagate brands and products.

• Undertake regular field visits to evaluate implementation of sales and marketing plan as well as gain real time customer insight

About you

• Experience: About 12-15 years' experience, with direct responsibility for business results or strong cross-functional working exposure with commercial functions like sales, marketing, and business development.

• Soft skills: Strategic thinking, Negotiation and Influencing Skills, Problem Solving skills, Analytical thinking, Leadership, Proficiency in Selling, Customer Relationship

• Technical skills: Business and Finance acumen, Project Management, Digital and Technology savvy, Customer Insights and Planning, Knowledge of Marketing, Finance & General Management concepts. Comfort with rules & regulations, statutory compliances in the Healthcare Industry.

• Education: Graduate degree in Science/ Pharmacy, preferably with a management qualification

• Languages: Fluent in English

Overview

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

“Why Choose Us?”

• Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
• Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.
• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.
• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle.
• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.
• Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.
• Join a team that’s not just transforming treatment - but asking what’s next, and making it real.
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.