Global Process Lead, Customer Master Data

Job summary

Lead the end-to-end Master Data processes across all Order to Cash business scenarios within Sanofi's Order to Cash (O2C) organization, encompassing customer master data, commercial policy framework compliance, and export master data management. This senior level role provides leadership to a team of 3 senior professionals with diverse expertise in master data management. Craft and execute core data governance models and spearhead continuous improvement initiatives to ensure operational excellence across all regions. As master data is the cornerstone of process excellence and customer experience, this role is pivotal in driving any global projects, solutions, business integration, and carve-out activities by ensuring strategic data integrity and commercial compliance.

Main responsibilities

1. Global Master Data Leadership:

• Architect and optimize all master data management processes across Order to Cash scope

• Masterfully design and govern comprehensive data models for customer master data, export master data, and related flows In partnership with Trade GPL, establish and implement commercial policy framework compliance models across all regions

• Conceptualize and deploy innovative data solutions that directly impact revenue recognition, process efficiency, and customer satisfaction

• Engineer solutions to eliminate data quality issues and bottlenecks across all business scenarios

2. Team Leadership & Development:

• Provide strategic leadership and develop a team of 3 senior professionals in master data management

• Establish and nurture a culture of data excellence and commercial compliance within the team

3. Data Governance & Innovation:

• Masterfully design and implement the Master Data Core Model covering large scope of data from the back office S4 Hana, Salesforce service cloud, web portal to ensure real E2E consistency and proper management e.g customer data, export data, and related flows, transactional tables, contact maps, Web portal contract terms

• Provide oversight for the technical design and data governance aspects of global implementations Strategically benchmark against industry best practices and engineer improvements

4. System Architecture & Technology:

• Engineer integrations between master data systems and operational applications In partnership with Business Enablement, design of technical solutions for commercial policy framework implementation and monitoring

• Pioneer future-proof solutions incorporating emerging data technologies

5. Stakeholder Engagement & Alignment:

• Forge partnerships with regional teams and neighboring functions Drive architectural alignment across geographies for standardized data processes

• Establish strategic partnerships with Export Control and Compliance teams for export master data optimization

6. Risk Management & Compliance:

• Lead strategic collaboration with legal and compliance teams to architect solutions addressing regulatory changes

• Ensure comprehensive data classification, privacy, and security measures are implemented

• Define risks and ways to mitigate them, and support zero deficiencies regarding SOX controls

7. Process Innovation & Automation:

• Lead strategic collaboration with the Automation COE to implement RPA and other digital solutions

• Based on the scope described above: design, organize and implement overall framework of data quality management supported by the automation COE

• Identify opportunities for process simplification and optimization

Required Qualifications

• Bachelor's degree in Business, Engineering, Information Management, or related field; MBA or Master's strongly preferred

• 12+ years of experience in Order to Cash processes, with extensive focus on master data management

• Proven executive track record in data governance and process transformation within a global organization

• Comprehensive mastery of SAP S4/HANA, MDG, and other master data management systems

• Strategic understanding of commercial policy frameworks and compliance requirements

• Extensive experience in export control and trade compliance

• Authoritative knowledge of pharmaceutical industry regulations and compliance requirements

Expected Skills

1. Data Leadership:

• Senior level team leadership with focus on data excellence

• Demonstrated ability to inspire and motivate cross-functional teams

• Decision-making authority with a strategic mindset

2. Advanced Technical Expertise:

• Expert-level knowledge of ERP system architecture, particularly SAP S4/HANA and MDG

• Comprehensive understanding of data management solutions and best practices

• Advanced proficiency in commercial policy implementation tools and frameworks

3. Process Excellence:

• Recognized authority in process architecture, optimization, and reengineering

• Extensive experience with data quality frameworks and governance models

• Proven expertise in commercial policy framework design and implementation

• Advanced expertise in export master data flow optimization

4. Executive Project Management:

• Superior project management skills, PMP certification a plus

• Demonstrated ability to manage multiple complex projects simultaneously

• Proven track record of successful global project delivery

5. Financial Acumen:               

• Comprehensive understanding of financial processes and their impact on master data

• Strategic understanding of O2C impacts & levers in improving Finance KPIs

• Advanced understanding of commercial policy impacts on financial processes

6. Communication:

• Outstanding ability to communicate complex data concepts to various audiences

• Superior presentation skills for technical and non-technical stakeholders

• Fluent in English; additional European languages are a plus

• Proven ability to translate business needs into actionable recommendations

7. Stakeholder Management:

• Proven executive ability to build relationships at all levels of the organization

• Advanced negotiation and influencing skills

• Extensive experience working in matrix organizations

• Superior ability to manage diverse stakeholder expectations

8. Risk Management:

• Ability to identify, assess, and mitigate risks in data processes

• Extensive experience in designing internal controls

• Advanced knowledge of export control risk management

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