Customer Experience Partner - Vaccines Sales

Customer Experience Partner – Vaccines Sales Team

Location: Bucharest, Romania

Contract Type: Permanent, Full-Time

Work Arrangement: Field position

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About the Job

As a Customer Experience Partner within our Vaccines Sales Team, you'll orchestrate all customer interactions using a diversity of messages and channels to deliver a superior customer experience and inspire them to provide the best solution for our patients. Ready to get started?

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About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

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Main Responsibilities

• Consistently achieve sales objectives and provide feedback on market trends.

• Promote vaccine products to healthcare professionals (GPs, pediatricians, pharmacists, etc.) within the assigned territory.

• Present product benefits, clinical studies and value to build trust and customer relationships.

• Gather and share customer insights to develop targeted communication strategies.

• Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities, including vaccination campaigns and immunization programs.

• Own and manage customer communication to ensure loyalty and satisfaction.

• Update and manage CRM systems to optimize customer interaction and sales performance.

• Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.

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About You

Experience

• 5+ years of sales experience in a pharmaceutical company.

• Experience in the vaccines or immunology therapy area is a plus.

• Experience working with General Practitioners (GPs) is highly preferable.

Soft and Technical Skills

• Proven sales experience in the pharmaceutical or healthcare industry.

• Strong interpersonal, negotiation, and presentation skills.

 • Analytical skills with the ability to prioritize and make independent decisions.

• Excellent organizational skills to manage territory and customer relationships.

• Proactive, goal-oriented with a transformative mindset.

• Valid driver's license for extensive travel.

Languages

• Fluency in Romanian is a must

• English – Very good knowledge and skills (written and verbal)

Education

• University degree in healthcare is highly preferred

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Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

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