Customer Experience Partner

Customer Experience Partner

• Location: Prague, Czechia

• % Remote working and % of travel expected: Field-based role

• Job type: Permanent, Full time

About the job

Our Team:

We are a passionate and dedicated sales team based in Czechia, united by a shared mission: to bring innovative therapies to the patients who need them most. As part of Sanofi's broader commercial organisation, we work at the intersection of science and patient care — engaging healthcare professionals with meaningful, evidence-based conversations that make a real difference. Our team thrives on collaboration, curiosity, and a deep commitment to improving lives. We are proud to be part of a global organisation that continuously pushes the boundaries of medicine, and we bring that same spirit of innovation to everything we do locally.

Main responsibilities:

• Engage with healthcare professionals — including specialists, hospital-based doctors, nurses, and pharmacists — to promote Sanofi's portfolio and support product adoption through science-led, personalised interactions

• Deliver an omnichannel engagement approach to create impactful and consistent customer experiences across all touchpoints

• Build and maintain long-term, trust-based relationships with key customers and accounts within the assigned territory

• Develop and apply a deep understanding of the therapeutic area, assigned products, and the competitive landscape to position Sanofi's solutions effectively

• Collaborate closely with colleagues across Sales, Medical, Marketing, Regulatory, and other relevant departments to ensure a seamless, coordinated approach to customer engagement

• Analyse territory performance and market dynamics, taking swift and informed action to optimise impact for patients and healthcare professionals

• Prioritise efforts independently to maximise the quality of experience delivered to physicians and healthcare professionals across the network

• Operate with a full understanding of Sanofi's country footprint and therapeutic area strategy, ensuring every external interaction reflects a consistent and unified approach

• Ensure all activities are conducted in full compliance with applicable regulations, laws, and internal policies

• Continuously develop professionally by applying a growth mindset and contributing to a culture of shared learning and improvement

About you

• Experience: Relevant background in pharmaceutical sales, ideally with experience in Hematology and/or Oncology

• Soft skills: Patient and customer-centric mindset; integrity, tenacity, resilience, and adaptability in complex and evolving situations; excellent communicator and networker; confident in building long-term relationships; collaborative team player; self-reliant and proactive; intercultural sensitivity; growth mindset

• Technical skills: Strong sales techniques and solid understanding of the healthcare environment; deep scientific knowledge of specialty care, therapeutic area, products, and competitor landscape; clear understanding of omnichannel engagement and modern go-to-market approaches; effective negotiation and analytical skills; valid driving licence required

• Education: University degree required; background in Life Sciences or Medicine is considered a strong advantage

• Languages: Fluency in Czech is a must and English knowledge preferred.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

LI-EUR

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.