• Location: Budapest, Hungary
• Job-type: Full-time

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the Export Sales Order Management Team Leader to oversee our export operations and lead a team of skilled professionals. In this crucial leadership role, you will guide your team in ensuring our export sales orders meet all regulatory requirements, managing essential documentation, overseeing the export flow process, handling customs declaration management when relevant, and monitoring the intercompany automation model. You will foster strong partnerships with Logistics and Sales & Operations Execution teams and drive continuous improvement in our export processes. Your leadership and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Service delivery oversight – Leads the team responsible for end-to-end export sales order management (order taking, validation, shipment documentation, delivery, invoicing) ensuring timelines are met and internal/external customer inquiries, requests, and returns are handled smoothly.
• Cross-functional coordination – Organizes local and hub-level interactions, particularly around customer stock management with Customer Fulfillment representatives, to ensure flawless process execution.
• Performance & compliance monitoring – Tracks operational KPIs, ensures adherence to Sanofi policies/guidelines, and works with the Sales Order Management Manager and local stakeholders to build remediation plans when needed.
• Team leadership & coaching – Supervises and coaches Export Sales Order Analysts, shares expertise, manages workload/resource allocation, and oversees the full employee lifecycle (recruiting, evaluation, development, retention, performance management).
• Culture & engagement – Fosters collaboration, trust, and teamwork through strong leadership and communication, with a focus on employee retention and engagement, including maintaining up-to-date job descriptions.
• Continuous improvement – Manages a pipeline of process improvement opportunities, drives automation initiatives, and participates in regional/global projects to enhance efficiency.
• Training & development – Ensures proper onboarding of new hires and identifies training needs for direct reports, providing access to procedural, work instruction, and job-related professional training.

About you

Experience:

• At least 3-5 years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in Pharma
• At least 2 years experience as a team lead
• Deep expertise in international trade regulations, including export operations and documentation requirements
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
• Experience in running services within a Business Services organization (advantageous)
• Experience in in transition project (advantageous)
• Good business acumen (advantageous)

Skills:

• Technical proficiency – Hands-on SAP experience (essential), preferably S/4HANA with SD and GTS modules; strong MS Excel and Microsoft Office skills required.
• Customer & stakeholder management – Professional interaction with internal and external customers, attentive to customer needs and feedback, with a strong service mindset focused on maintaining customer satisfaction at team level.
• Analytical & problem-solving ability – Strong analytical skills, attention to detail, precision in work, and a creative, action-oriented approach to identifying and resolving issues.
• Leadership & collaboration – Team player with a transversal, end-to-end mindset; leads by example, works collaboratively with frontline teams, and drives a culture of high-quality service delivery.
• Adaptability & ownership – Self-motivated, autonomous, and delivery-driven; able to work under pressure, embrace change, prioritize and structure tasks for both self and direct reports, and take full ownership of processes.

Education:

• Diploma on Economics/Trade/Foreign Trade/Logistics/Finance

Languages:

• Excellent English and French written and verbal 
• Other European language is a plus  

Join an Award-Winning Team at Sanofi Budapest Hub!

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. Office of the Year 2025 – Evolution Award Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025 Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

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