• Location: Budapest, Hungary
• Job type: Permanent, Full-time, Hybrid

About the job

The Sales Order Management Senior Analyst (Budapest Hub) is responsible for managing and analyzing customer orders and interactions to ensure a seamless, efficient process. This role involves coordinating with various departments (e.g., Supply Chain, Commercial, Quality) to analyze data, improve customer satisfaction, and maintain accurate records.

The role delivers best-in-class service for sales order management in line with SLAs, ensuring a positive customer experience, and addresses operational issues through to resolution in an effective and timely manner.

Main responsibilities:

• Order taking: Timely and accurate creation of customer orders received through various channels (e.g., EDI, email) in the ERP system and Esker.
• Order validation and acceptance: Perform necessary checks for incompleteness, blocks, and rejection reasons; update orders as needed.
• Order allocation and backorder processing: Manage automatic quantity allocation based on stock availability, product allocation setup, and customer prioritization. Process backorders (automatically or manually) for non-confirmed order lines.
• Delivery processing: Generate deliveries on time with all required information and coordinate with the warehouse to initiate distribution.
• Invoicing: Create invoices and accounting documents accurately and communicate them to customers.
• Customer interaction: Respond to customer queries via Salesforce and contact customers and internal stakeholders, driven by a "first call resolution" approach.
• Process improvement: Drive continuous improvement of the order management process and organize local and hub-level interactions to ensure flawless execution, particularly around customer stock management.

About you

Experience:

• 2–4 years of experience in Customer Service, Order Management, Customer Contact Management, or Order to Cash contract & commercial conditions management (or similar), preferably within the pharmaceutical industry
• Experience operating within a Business Services organization (advantageous)
• Experience with transition projects (advantageous)
• Strong business acumen (advantageous)
• Solid understanding of commercial policies, pricing, rebates, on/off invoices, returns, and claims policies (essential)

Technical

• Hands-on experience with SAP (R3/S4) (essential); SD module knowledge advantageous
• Proficiency in Microsoft Office, with strong Excel skills (essential)
• Experience with case management tools (advantageous)

Interpersonal

• Strong professional knowledge of Order and Customer Contact Management; ability to interact professionally with customers and cross-functional teams (essential)
• Autonomous, takes ownership of tasks and processes, and handles situations independently (essential)
• Strong team player, able to collaborate cross-functionally with an end-to-end mindset (essential)
• Strong communication, problem-solving, and analytical capabilities (essential)
• Builds and leverages a strong professional network within the organization to support decision-making and navigate challenges

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure tasks for oneself and direct reports
• Attentive to detail and work with precision
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service and customer satisfaction

Education:

Bachelor’s degree

Languages:

• Excellent written and verbal English and Italian
• Additional European language skills are advantageous

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting.

Office of the Year 2025 – Evolution Award
Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding
One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025
Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers
Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver
Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

Join Sanofi and step into a new era of science—where your progress can be as transformative as our work. We believe in you, support you, and give you the opportunity to go further, think faster, and achieve what you once thought impossible. With us, you can shape the future—ask questions, explore new paths, and find solutions that truly reach those who need them most. Ready to use the power of science to improve people's lives? Let's pursue progress together and discover the extraordinary!

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