Diabetes and Cardio Metabolic Sales and Customer Engagement Head

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the Job:

The Diabetes and Cardio Metabolic Sales and Customer Engagement Head holds end-to-end accountability for the management and performance of the Diabetes and Cardio Metabolic portfolio in Egypt. This role is responsible for developing and implementing a long-term commercial strategy that focuses resources on maximizing market share, achieving sales targets, and controlling OPEX through proper P&L management — all within the framework of the MCO business strategy and policies.

The role ensures the delivery of best-in-class Healthcare Professional (HCP) and patient journeys across the Diabetes and Cardio Metabolic therapeutic areas, driving commercial excellence and innovation in chronic disease management. The incumbent will lead the translation of Sanofi GenMed global and regional strategy into locally relevant, insight-driven execution plans that address the unique dynamics of the Egyptian healthcare landscape.

As a senior commercial leader, this role plays a pivotal part in shaping the competitive positioning of Sanofi's Diabetes and Cardio Metabolic portfolio, fostering a high-performance culture, and contributing strategically to the Pharma Egypt Leadership Team to drive competitiveness, transformation, and people growth.

KEY RESPONSIBILITIES

• Business Strategy & Execution — Diabetes and Cardio Metabolic Portfolio:

• Define and achieve financial objectives including sales, profitability, and market share targets for the Diabetes and Cardio Metabolic portfolio.

• Build and execute a business strategy fully aligned with Sanofi GenMed global and regional strategy, enriched with relevant local insights specific to chronic disease management in Egypt.

• Develop and implement long-term business plans (3-year horizon) to maximize market share and Business Operating Income (BOI).

• Ensure high-level portfolio management including successful product launches, pre-launch activities, and comprehensive local business case development tailored to the Diabetes and Cardio Metabolic landscape.

• Activate business intelligence and competitive monitoring to adapt strategy to the evolving competitive environment and proactively propose growth opportunities.

• Build Integrated Growth Plans that provide strategic market insights feeding the overall portfolio strategy.

• Ensure proper execution of Brand Activation Plans (operational plans), including:

• Patient and customer segmentation specific to Diabetes and Cardio Metabolic conditions

• Optimal patient and customer pathway design, including referral pathway optimization

• Identification and mitigation of local barriers to screening and diagnosis

• Tailored stakeholder engagement strategies

• Best-in-class Patient Support Programs and solutions for chronic disease management

• Track and optimize key performance indicators including Sales, Customer Satisfaction, and Internal Engagement.

• Apply Sanofi internal business and financial processes in management and reporting, in full alignment with Sanofi compliance guidelines.

• Oversee and analyze relevant market performance and trends, identifying performance development opportunities.

• Implement Customer Engagement strategy delivering high-quality customer journeys for key target customers effectively and consistently.

2- Budget, P&L & Performance Management:

• Hold full budget and P&L ownership and responsibility for operational effectiveness within the Diabetes and Cardio Metabolic portfolio.

• Ensure realization of budget commitments and 3-year plans.

• Provide input and propositions to the Commercial Head on business needs for cross-resourcing and budgeting.

• Oversee overall operations results, financial data, sales data, and other metrics to evaluate whether business objectives are met and adjust tactics accordingly.

• Constantly review resource allocation to optimize P&L, meet Sales and BOI targets, and capture business opportunities.

• Drive operational excellence and cost efficiency while maintaining quality of execution.

3- Key Stakeholders' Engagement

• Collaborate cross-functionally (Medical, Market Access, Public Affairs, Communication, Finance, GTMC, TRM, Supply Chain) to define a broad stakeholder engagement strategy.

• Understand how stakeholders impact each other within the healthcare ecosystem — including COEs, KOLs, HCPs, DOLs, scientific societies, PAGs, policy makers, and payers — and tailor engagement approaches to their level of maturity.

• Define innovative business models and partnerships with key external stakeholders to drive business growth.

• Ensure a seamless patient experience from pre-screening to post-treatment in Diabetes and Cardio Metabolic care.

• Contribute strategically to Pharma Egypt Leadership Team discussions to increase competitiveness, transformation, and people growth.

• Serve as an active member of the Pharma Country Operational Committee.

4- People & Organization Leadership

• Lead a best-in-class local Commercial team that transforms paradigms and enhances agile mindset to deliver business objectives while maintaining high performance levels.

• Manage team performance through setting and reviewing priorities aligned with business objectives.

• Provide appropriate and timely feedback on performance and coach team members to achieve their goals.

• Support professional and career development by identifying skills and competencies needed for current and prospective roles, and provide opportunities to learn and practice new skills.

• Build a motivated and engaged team through formal and informal recognition, regular communications, and encouragement of cooperation between individuals and teams.

• Secure effective Talent Management processes across customer-facing teams in line with Sanofi's Talent Management approach.

• Drive talent performance objectively and develop solid succession plans.

• Foster diversity, equity, and inclusion within the team.

5- New Ways of Working & Agile Transformation

• Champion and model new ways of working toward a more empowered, autonomous, and accountable organization.

• Apply Agile methodology, Space to Lead principles, and Volcano approach in day-to-day transversal cooperation — including project mode, squads, thoughtful risk-taking, and simplification opportunities.

• Be outcome-focused, not process-oriented: prioritize based on value creation for customers.

• Transform decision-making processes to be more customer-centric, involving field force and customer-facing teams in a bottom-up approach.

• Adopt a "good enough" approach to respond to customer needs with a first prototype (Minimum Viable Product) and iterate over time.

• Champion innovation and experimentation within compliance boundaries.

• Drive digital transformation and omnichannel engagement excellence across the portfolio.

6- Health Safety and Environment Responsibilities

• Care for his/her own safety and wellbeing and the safety of others, and co-operate with the company to ensure a safe place of work.

• Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution-free work environment.

• Engage the HSE department in related activities (where applicable) and ensure work performed follows local HSE regulations, Corporate HSE Policy and key requirements.

• Demonstrate commitment to HSE through active involvement in related programs and campaigns.

• Follow HSE guidelines and take all necessary measures to effectively implement the HSE action plan (PASS) in work area and activities.

• Promote and follow HSE rules and act responsibly to protect yourself and others from injury and ill health conditions.

• Follow the company's road safety program.

• Attend HSE training.

• Report all accidents/incidents (if any) to the HSE Manager and investigate within the area of responsibility.

• Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements.

7- Compliance & Ethics

• Respect corporate commitments and compliance guidelines as well as local regulations at all times.

• Guarantee that all activities, operations, and procedures at franchise level are carried out in compliance with local regulations, laws governing business operations, and corporate policies — in order to avoid conflict with official/legal authorities and loss of public reputation.

• Manage Health, Safety, and Environment (HSE) issues with the support of the local HSE team.

• Act as a role model of ethics and business integrity.

• Ensure all promotional activities comply with pharmaceutical industry codes and standards.

• Maintain the highest standards of transparency in interactions with healthcare professionals and institutions.

8- Other Responsibilities

• Perform other duties as assigned by the Commercial Head Egypt.

• Respect company values, code of ethics, and social charter.

• Respect the personal data protection charter and applicable GDPR requirements.

• Contribute to corporate initiatives and transformation programs as required.

About You:

Education

• Bachelor's degree in Pharmacy, Business Administration, Marketing, or a related scientific/business field (required).

• MBA or equivalent postgraduate qualification in Marketing/Business Management is a strong asset.

Professional Experience

• Minimum 10 years of pharmaceutical industry experience in Commercial or customer-facing roles.

• Demonstrated expertise in Sales planning, Omnichannel strategy, Marketing, and leading Sales teams with a strong focus on patient-centric initiatives.

• Proven successful P&L ownership accountability with demonstrated financial acumen.

• Proven experience in successfully driving commercial launch strategy for innovative products requiring monitoring/screening and/or strong disease area shaping.

• Experience in Diabetes and/or Cardio Metabolic therapeutic areas highly preferred.

• Deep understanding of the Egyptian healthcare system, reimbursement landscape, and regulatory environment.

• Experience working in matrix organizations and managing cross-functional teams.

Technical & Functional Skills

• Strong command of market data analytics and competitive intelligence tools for market sizing, trend analysis, and opportunity identification.

• Financial acumen: proven ability to build, analyze, and present forecasts, budgets, P&L reports, and BOI targets.

• Skilled in developing and executing Brand Activation Plans, including segmentation, positioning, and targeting.

• Familiarity with digital marketing and omnichannel HCP engagement strategies, multi-channel content, and digital tool development.

• Strong knowledge of promotional and non-promotional material approval processes and compliance requirements.

• Experience in talent development, succession planning, and building high-performing commercial teams.

KEY COMPETENCIES & SKILLS

• Strategic vision (Global Thinking): ability to understand the global framework combined with local execution, with strong focus on innovation.

• Strong business acumen with analytical skills to interpret complex data, market trends, and competitive intelligence.

• Customer orientation: motivate teams to connect with patients and customers to understand their needs and provide value-added solutions.

• Deep commitment to patient centricity and improving patient outcomes in Diabetes and Cardio Metabolic diseases.

• Agile mindset: able to apply agile principles in daily activities and serve as an ambassador of this mindset across the organization.

• Effective communication and change management skills to influence and move to action diverse stakeholders including global teams, peers, cross-functional teams, sales forces, and external stakeholders.

• Ability to simplify and move at pace large complex programs with multiple stakeholders.

• Self-driven, results-oriented with ambition for optimal outcomes.

• Resilience, rigor, and reliability: maintain high standards under pressure and deliver consistent results.

• Leadership excellence: ability to build, engage, and develop teams; delegate effectively; celebrate diversity; and drive performance.

• High degree of business ethics, integrity, and commitment to compliance.

Take the Lead Values

• Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.

• Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.

• Be Bold: Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.

• Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.

Why choose us?

• Be part of a pioneering biopharma company where patient insights shape commercial strategy and drug access.

• Lead a high-impact Diabetes and Cardio Metabolic portfolio with bold ambitions and significant upcoming launches in Egypt.

• Work at the forefront of AI-powered science and omnichannel engagement that accelerates patient reach and improves outcomes.

• Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams across Medical, Market Access, and Commercial functions.

• Explore bold career paths — with opportunities to grow through scientific, leadership, and cross-functional moves within Sanofi's global network.