Patient Solutions Specialist

Job title: Patient Solutions Specialist

• Location: Cairo, Egypt

About the job

As Patient Solutions Specialist within our Medical team, you'll help patients get faster access to diagnostic testing, treatment, education and support, working with healthcare providers, laboratories and service partners across Egypt. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes for patients with the scale and urgency they deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Support in the end-to-end management of the following patient-related activities: Patient Programs, Diagnostics Program, Access programs (including humanitarian, ODILs, and MAPs), Medical information, and Risk management plans.
• Support the rollout of diagnostic projects and programs, coordinating with laboratories and healthcare facilities so testing runs smoothly.
• Run the day-to-day operations of patient support programs, working with service providers to deliver patient services on time.
• Track diagnostic test volumes, program results and budget use, and share regular reports with insights and trends.
• Act as the link between healthcare providers, laboratories, patients and internal teams, and collect feedback to improve programs.
• Help develop disease awareness, diagnostic and patient education materials that are culturally appropriate and meet local requirements.
• Respond to product information inquiries and keep medical information records and standard responses up to date.
• Follow local regulations, data privacy rules and Sanofi policies, and keep consent forms and program records accurate and current.

About you

• Degree in a healthcare-related field (e.g. pharmacy, nursing, laboratory sciences, public health).
• Min 2 years experience in the medical field within the pharmaceutical industry. Experience in diagnostic services, patient support programs or healthcare services is a plus.
• Understanding of diagnostic testing, laboratory operations and patient journeys. Knowledge of rare disease diagnostics is a plus.
• Strong project management, data analysis and reporting skills.
• Excellent communication skills and a collaborative mindset, with the ability to work across teams.
• Proficiency in Microsoft Office.
• Fluent English and Arabic.

Why choose us?

• Help shape the future of care for chronic and complex conditions, with medicines that reach over 100 million people each year.
• Make a direct difference to patients by improving how they access diagnosis, treatment and support.
• Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
• Expand your expertise through cross-functional collaboration with Medical, Marketing, Regulatory and Compliance teams.
• Enjoy a well-rounded rewards package that supports your success – with top-tier healthcare, flexible working, and 14 weeks of gender-neutral parental leave.

PursueProgress. DiscoverExtraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.