Quality Complaints Specialist - Expert

Job Title: Quality Complaints Specialist - Expert

• Location: Waterford, Ireland
• Job Type: 23-Month FTC, Full-Time
• Working Arrangements: On-site

About the job

As a Quality Complaints Specialist, you'll be at the heart of ensuring customer concerns are addressed with care, accuracy, and efficiency. You'll coordinate complaint handling activities, collaborate with cross-functional teams to investigate issues and identify root causes, communicate directly with customers, and help drive continuous improvement through data analysis and insights. Your work will play an important role in maintaining quality standards, enhancing customer satisfaction, and supporting compliance across the site.

Ready to get started?

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities

• Supporting the implementation and maintenance of the complaint management process
• Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
• Communicating with customers regarding the status and resolution of their complaints
• Documenting and maintaining records of complaint management activities and communications
• Assisting in investigations into product complaints, including root cause analysis and corrective actions
• Collaborating with cross-functional teams to address and resolve complaints
• Analyzing complaint data to identify trends and potential areas for product improvement
• Supporting audits and inspections by providing required information related to complaint management
• Ensuring process performance with other entities/sites involved in the management of complaints at the site level

About You

• Degree qualification in Pharmaceutical Sciences, Quality, or a related discipline
• Demonstrated experience in Quality Assurance or Quality Control within the pharmaceutical industry
• Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
• Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
• Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
• High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
• Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities

Why choose us?

• Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
• Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
• Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
• Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.