Customer Master Data Analyst

Order to Cash – Master Data Analyst

• Location: Bogotá
• Grade: L1
• Hiring Manager: Customer Master Data Team Lead

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order to Cash – Master Data Analyst within our Customer Master Data Team .

Main responsibilities:

Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!

Why join our team? 

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. 

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. 

We offer a diverse and dynamic environment that’s growing at pace. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. 

Our function at a glance:

Our O2C team to handle the following activities:  

Master data Management 

Sales orders Management 

Requests and Disputes Management 

Credit Risk and Credit Data Management  

Collections and Customer Contact Management 

Cash Application and Receivables Management  

AR related Month-end Closing, Reporting and Non-trade Invoice Management  

These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.

Connect with us if you are… 

•          An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.

•          A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.

•          An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.

•          A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.

JOB PURPOSE:

The role of Order to Cash - Master Data Analyst:

• Owns the operational master data management such as master data creation and maintenance in the relevant systems mainly SAP ERP. It covers various data like customer master data and all type of data allowing process effiency in the sales orders and disputes management
• Responsible of the creation/modification of the pricing conditions and contract agreements in the ERP, upon request from Trade team or any other appointed responsible. 
• Liaise with the neighbouring functions to ensure optimum lead time in the updates of critical master data
• Ensure data quality in the systems contributing to continuous improvement to ensure the most accurate data supporting the building of the data backbone of the company to ensure future growth.

This role requires a good understanding of Order to Cash activities and industry trends and data quality principles. 

ORGANIZATIONAL CONTEXT:

Business Operations Finance Services O2C

KEY ACCOUNTABILITIES:

• Customer Master Data and data allowing process efficiency
• As data approver ensure Data Request completion as responsible for validating and completing master data requests if needed and applying data governance principles. They support the development of field names, definitions and formulas.
• Create and update customer master data, customer hierarchy, customer assortment, business partners and set up of master data blocks on customers.
• Create and maintain transactional master data fields influencing the order process: ex: Transportation zone, Order information/ acknowledgement outputs, invoice email address usage License numbers, Unloading points/goods receiving hours- Rounding, Delivery setup, Delivery plant, Shipping condition and backorder attributes.
• Understand material master data fields influencing the order process: ex: Delivery plant material, Transportation group, Rounding profile, delivery unit.

Pricing creation & Maintenance :

• Maintenance (create or update) of approved Gross Price List in the system based on commercial policy template upon request from Trade or any other appointed responsible by upload record in the system according to standard price scheme.

About you

• Experience: At least 1 year experience in Customer service, Order to Cash & /or master   data management, contract & commercial conditions management or similar (essential) preferably in Pharma 
• Soft and technical skills: Good business acumen (advantageous) 
• Strong problem solving, deductive and analytical skills (advantageous) 
• Hands-on experience of SAP (essential) in S4 Hana preferably, MDG
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 
• Ability to interact with internal clients in a professional manner (essential) 
• Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner 
• Well-inclined towards change and has the ability to work under pressure.
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) 
• Good communication skills (advantageous) 
• Education: Bachelor’s degree
• Languages: Excellent English written and verbal 
• Second European languages is a plus 

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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