Customer Experience Partner - Rare Disease - Western Cape

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the job

Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.

Key Accountabilities:

KEY ACCOUNTABILITIES

Sales KPI Achievement

• Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets

• Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation

• Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

• Conduct analysis of market/ competitors to identify territory business opportunities and threats

• Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact

• Monitor territory business plan to ensure resources are directed to customer of greatest potential

• Participate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

• Update territory customer segmentation classification and database continuously

• Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors

•  Build trust and credibility with customers by demonstrating professionalism

•  Develop and build advocacy for Sanofi Genzyme in the Rare Disease community

• Build effective, long-term relationships with key stakeholders and opinion leaders

• Peer to peer engagement with customers by delivering key promotional messages within approved promotional material

• Arrange CPD/CME meetings for scientific exchange with the target audience

• Participate in regional and national congresses to support and advance portfolio objectives

• Work with Medical to identify and develop HRT centres for portfolio products, where required.

Reporting/ Administration & Collaboration

• Submit weekly call planner using company tools and report completed calls according to company SOP.

• Submit monthly reports on in field activities as well as plans for upcoming month.

• Ensure punctual delivery of reports

• Set up and maintain accurate customer and administrative records

• Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner

• Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.

About you

Education: 

University degree – science degree would be an advantage

EXPERIENCE

• >5yrs as a Sales Representative within the Pharmaceutical environment. Min. 5 yrs. in specialty care

• Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)

• Proven relations with target customers: as listed above

• Proven customer relations within specified territory with specified medical specialists

• Able to work without direct supervision

• Proven sales and customer success record

• Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists

• Demonstrate good written, verbal and presentation skills

• Strong entrepreneurial sense and spirit

• Strong analytical ability

• Well-developed planning, coordinating and prioritising skills

• High learnability (incl. complex theory/science),

• Ability to work closely in collaboration with cross functional business areas.

• Goal and results orientated

• Negotiation skills

• Systematic thinking and acting in a consistent way

• Innovative thinking, problem solving and decision making

• Valid driver’s license

• Be willing to travel as per territory requirements

• Project management

• Strategic thinking

KNOWLEDGE AND SKILLS

• Must be able to communicate highly technical information to medical specialists

• Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:

  • face to face calls,

  • virtual or remote detailing,

  • telephone calls

  • one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages

• Effectively communicate medico-marketing message to customers

• Strong entrepreneurial sense and spirit

• Well-developed planning, coordinating and prioritizing skills

• Set and achieve challenging objectives

• Able to work without direct supervision

• Set up and maintain accurate customer and administrative records

• Analyze data and draw relevant conclusions

• Apply creative thinking skills to problem solving

• Goal and results orientated

• Demonstrated persistence and perseverance essential.

• Demonstrate superb written, verbal and presentation skills.

• Be willing and able to travel 40% in a given sales cycle.

• Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

• Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines

• Ability to implement and live the Sanofi values

• Work respectfully and collaboratively with all members of the RD team

• Embrace the One Sanofi vision

• Highly focused and strong drive to succeed, and to set, ambitious objectives

• Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory

Why choose us?

• Help shape the future of care for chronic and complex conditions like Immune, diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.

• Lead a high-impact portfolio with bold ambitions and significant upcoming launches.

• Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.

• Expand your leadership impact through cross-functional collaboration and international career paths.