Digital Consumer Experience Senior Researcher

Job Title: Digital Consumer Experience Senior Researcher

Location: Morristown, NJ

About the Job

The Digital Consumer Experience group at Sanofi is seeking a proactive and insightful Senior UX Researcher to join their team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.

At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients, caregivers, and healthcare professionals. By harnessing insights from these stakeholders and leveraging cutting-edge technology like AI, we strive to envision, create, and deliver user-centered solutions that exceed user expectations. Join our Digital Consumer Experience team as a Senior UX Researcher, and you can help make this vision a reality.

As a Senior UX Researcher, your primary role will be to conduct research using a range of methods to understand our customers and surface insights that ensure our digital solutions are user-centered, innovative, and valued  by their users. You will be expected to lead research projects at every stage of the development lifecycle. As a Senior UX Researcher, you will be expected to execute research on you own and through external research vendors.

In addition, the Senior UX Researcher will be expected to stretch beyond research and contribute to product strategy efforts. This includes scoping opportunities, benchmarking experiences, framing problems and opportunities, planning and facilitating workshops, and working to activate the strategy.

Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage customer insights and new technologies to push the boundaries of what’s possible in healthcare.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

1. Research & Execution

• Design and execute mixed-method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adherence to best practices

• Conduct foundational research to understand user behaviors, needs, and motivations

•Lead the recruiting of diverse, representative participant samples

• Select and manage research vendors to ensure study outputs meet team and stakeholder expectations

2. Analysis & Synthesis

• Analyze research data to identify patterns and actionable insights; synthesize findings into clear, decision-ready reports and presentations

• Create customer journey maps, personas, use scenarios, and other synthetic frameworks that enable team members to understand customer needs, behaviors, and wants

3. Experience Strategy

• Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies

• Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation

4. Stakeholder Engagement & Delivery

• Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership

• Be a passionate advocate for the customer

• Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence-based decision making

• Collaborate cross-functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions

About you

Basic Qualifications:

• Experience: Seasoned at conducting research directly informing digital development work and iteration cycles. 5+ years of working as a CX/UX researcher, preferably in a consulting or corporate environment.

• Research Skills: Proficiency in various CX/UX research methodologies (quantitative and qualitative), including surveys, interviews, usability testing, and field observations.

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights. Experience using AI to accelerate analysis and insight generation.

• Collaboration: Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers.

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders.

• Education: Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required.

• Technical Proficiency: Familiarity with tools like Adobe, FigJam, and other research and design tools. Fluent in developing visually compelling artifacts (journey maps, personas, etc.).

Knowledge, Skills & Abilities:

• Visual Communication: Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar. 

• Technical Proficiency: Proficiency in using various research and design tools to plan, analyze, and present findings effectively: Dovetail, Maze, Miro, PowerPoint, etc.

• Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights. 

• Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders. 

• Problem-solving: Ability to think critically and solve problems based on research insights. 

Desired traits:

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company 

• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details 

• Comfortable with change and ambiguity: you are naturally confident in a shifting world. 

• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation 

• You have an intellectual curiosity that inspires others around you 

• Culturally curious and excited to work in an international context 

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.