Director, Delivery Operations Solutions

Job Title: Director, Delivery Operations Solutions

• Location: Morristown, NJ

About the Job

The US Vaccines Strategic Marketing, Commercial Strategy, and Product Operations organization creates and implements customer-centric solutions to fully realize the potential of Sanofi's innovative vaccine portfolio and future pipeline. This requires going beyond differentiated products to optimize complex operational processes, ensure flawless product availability, create competitive customer experiences, and deliver operational excellence across the end-to-end order fulfillment and delivery ecosystem.

The Director, Delivery Operations Solutions is responsible for integrating demand management, order fulfillment, customer delivery solutions, and distribution operations. This role provides end-to-end accountability for vaccine fulfillment readiness, customer-centric delivery innovation, and operational excellence supporting a multi-billion-dollar vaccine portfolio. The position acts as the primary liaison across Sales, Marketing, Commercial Operations, Distribution, VaxServe, Manufacturing, Customer Service, and external immunization partners to ensure seamless delivery from demand planning through customer receipt.

Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AIdriven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale - and shape the  future of immunization.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Lead Sanofi Operations activities to create partnerships with targeted organizations, groups, institutions, etc. to create or enhance inventory management solutions. 

• Lead Operations team’s planning, preparation, and implementation activities to ensure alignment with Commercial Operations Objectives, including pre-respiratory season planning, testing and order optimization. 

• Partner with targeted immunization partners / customers (HS, PBGs) to identify, design, and implement unique / novel vaccine operations processes to help build differentiated value offerings.  

• Coordinate Customer delivery projects to be defined in customer journey’s, which may include Inventory management, returns processing, and supply chain management tool integration with HS (ex: GHX) 

• Coordinate Operations activities across distribution partners to ensure excellent service experiences, including but not limited to delivery forecasts, customer needs, and resource utilization. 

• Implement key aspects of the Business Operations Plan - including the ordering process, customer/product allocations, and shipping processes across Sanofi and VaxServe.

• Conduct market research to identify short and long-term opportunities that create competitive advantages and differentiate the company from its competition.

• Lead the development and implementation of order fulfillment solutions that create measurable brand differentiation and value.

• Serve as a key information resource for all of Sanofi's functional areas regarding the order fulfillment process.

• Champion cross-functional communication: Encourage communication among functional areas to discuss market trends, process acceptance, and the overall perception of Sanofi's order fulfillment process and tools.

• Identify key performance service and demand metrics and develop and maintain delivery scorecard that help ensure maximum operational efficiencies (forecasts, buffers) 

• Act as liaison to VaxServe and Distribution Teams 

• Act as liaison to Sales Teams; drive organizational awareness of Operation’s activities while instilling increased confidence in Sanofi capabilities. 

About You

You are a customer-focused operations leader who thrives in a highly matrixed environment. You possess strong business acumen, operational expertise, and the ability to influence across multiple functions. You have extensive experience navigating complex supply chain, fulfillment, and customer delivery challenges while building partnerships that improve business outcomes and customer experiences.

Basic Qualifications

• BS / BA, or other advanced degree.

• 10+ years of progressively responsible experience in operations, supply chain, logistics, demand planning, business operations, or commercial operations.

• Demonstrated experience leading complex cross-functional initiatives.

• Strong analytical and project management capabilities.

• Experience with order fulfillment, product allocation, inventory management, and distribution processes.

• Working knowledge of Electronic Data Interchange (EDI).

• SAP proficiency.

• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint.

• Experience working with distributors, third-party logistics providers, and customer delivery solutions.

Preferred Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business, Engineering, or related field.

• Experience within vaccines, pharmaceuticals, biologics, healthcare, or related industries.

• Experience working directly with health systems, GPOs, distributors, and integrated delivery networks.

• Experience implementing customer supply chain integrations and digital operational solutions.

• Experience managing large-scale operational transformations and continuous improvement initiatives.

• Strategic planning and execution.

• Advanced project and program management skills.

• Strong business and financial acumen.

• Data analytics and operational performance management.

• Exceptional leadership, communication, and influencing skills.

• Ability to lead through ambiguity and organizational complexity.

• Strong relationship management and partnership development capabilities.

• Demonstrated success leading highly cross-functional teams.

• Customer-focused mindset with a passion for operational excellence.

Behavioral Competencies

• Performance-oriented with a strong accountability mindset.

• Collaborative and inclusive leader.

• Confident, articulate, and influential communicator.

• Adaptable and resilient in dynamic environments.

• Strong relationship builder and network developer.

• Results-driven with a continuous improvement mindset.

• Embodies Sanofi's commitment to innovation, customer focus, and operational excellence.

Key Scope of the Role

The Director, Delivery Operations Solutions serves as the single accountable leader for:

• Demand Management Strategy

• Order Fulfillment Operations

• Distribution & VaxServe Management

• Operational Readiness & Triage Planning

• Customer Inventory Management Solutions

• Business Continuity & Contingency Planning

Why choose us? 

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Work at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology. 

• Help protect half a billion people every year, contributing to one of the largest global vaccination efforts in healthcare.

• Develop your career with access to mentoring, international mobility programs, and opportunities to grow across four continents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.