CRM specialist

This position is a fixed-term contract

Main Responsibilities

• CRM System Inquiry Management (Gatekeeper): Manage and maintain the system to ensure smooth operation.

• Data Cleansing and Monitoring: Support the review and improvement of customer data to maintain data quality.

• S&T and CRM KPIs Data Management: Organize data and reflect updates in the system.

• Participation in APAC CRM Meetings: Attend biweekly meetings to collaborate with ANZ MCO and ensure system stability.

• Organization and Product Information Updates: Prepare and update templates to reflect organizational changes and product information in the system.

• User Manual and Guide Creation/Translation: Develop system usage guides and translate them into English if necessary.
  

Capability & Competency

• Prior experience in CRM system operation and management is preferred.

• Strong attention to detail in data management.

• Effective communication skills to interact smoothly with system users.

• Ability to collaborate with various departments and countries.

• Proficiency in document writing and translation (Korean-English, English-Korean).
  

Education

• Bachelor’s degree or higher (related fields preferred).
  

Experience & Knowledge

• Experience in CRM system operation is preferred (Veeva system).

• Experience in Excel, data management, and analysis is preferred.

• High proficiency in English for work (essential for collaboration with APAC and ANZ).
  

Language Skills

• English: Required (ability to write documents, translate, and participate in meetings).

• Korean: Native-level proficiency.
  

Work Conditions

• Contract position.

• Work type: Hybrid or office-based.