Senior Customer Fulfilment Coordinator

Job title: Senior Customer Fulfilment Coordinator

• Location: Reading, UK
• Work Arrangements: Hybrid Working – 3 days in the office, 2 days remote

About the job

As Senior Customer Fulfilment Coordinator within our Customer Service team, you'll sit at the heart of our supply chain operations - ensuring the right products reach the right customers at the right time, every time. Based in Reading, UK, you'll play a central role in our customer fulfilment operations - managing day-to-day supply execution, driving cross-functional collaboration, and making real-time decisions that directly protect patient access to our medicines and vaccines.

Ready to get started?

Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Manage daily S&OE execution: proactively forecast shortages and OOS issues 4 weeks ahead; apply short-term stock management to steer Stock in Trade and SIT performance.
• Make critical fulfilment decisions: determine product allocation, backorder policies, batch eligibility for short shelf-life products, and OOS/shortage thresholds; communicate mitigation actions (delays, substitutions, quantity modifications) to stakeholders.
• Monitor end-to-end fulfilment performance through analytics and reporting: prepare KPIs (S&OE, OTIF, RCA) and key monthly reports; identify inefficiencies and drive continuous improvement.
• Ensure quality, compliance, and risk management: support product recalls with the Quality Team, manage obsolescence and destructions, maintain audit records, and ensure all activities comply with wholesale licence and GDP standards.
• Coordinate across internal and external partners: work with warehouse, 3PL, supply planning, commercial teams, and customers; attend key customer meetings; enable SC Customer Engagement communications.
• Provide vaccine operational support (Flu, Yellow Fever, EMP forms); act as key point of contact for CEP upgrades; create and maintain Supply Chain SOPs and Work Instructions.
• Collaborate with supply planning and SCBP to ensure sufficient local product supply; support month-end closing and sales objective execution.

About you

• Demonstrable experience in Customer Fulfilment, supply chain operations, or related functions in biopharma, with proven ability to manage complex, multi-stakeholder processes.
• Strong analytical skills with proficiency in SAP, CCM, and MS Office; ability to interpret data, identify root causes, and drive process improvements.
• Excellent communication and negotiation skills; demonstrated ability to influence and collaborate across functions without direct authority.
• Strong understanding of downstream biopharma processes, local trade environment, and wholesale/distribution operations; knowledge of GDP and quality management systems.
• Skilled in scenario planning, risk/benefit analysis, contingency planning, and problem-solving; ability to anticipate consequences and identify mission-critical issues.
• Bachelor's degree; fluent in English.

Why choose us?

• Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
• Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
• Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.
• Be part of an organization that invests in people, technology, and sustainability, leading the industry in low-carbon manufacturing and digital transformation.
• Enjoy outstanding benefits, including flexible working options, comprehensive healthcare, and well-being programs designed to help you thrive.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

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