Order to Cash Capability Development Senior Expert

• Location: Barcelona

The O2C Capability Development senior expert reports to the O2C Transformation & Capability Development Lead and is responsible for building, developing, and maintaining the Order to Cash Academy. This role plays a critical part in expanding operational and strategic knowledge across Sanofi's O2C organization and partner functions. The position focuses on designing comprehensive learning programs, developing training materials, and ensuring continuous capability enhancement across the full Order to Cash scope (Customer Invoice to Cash and Order to Serve processes). Working closely with subject matter experts, key-users, operational teams, and key stakeholders, this role ensures that O2C capabilities are systematically developed and sustained to support the organization's transformation journey. 

Key Responsibilities:

O2C Academy Development & Management

• Design, build, and maintain the Order to Cash Academy as a comprehensive knowledge and learning hub 

• Develop curriculum and learning paths for different roles and levels within O2C organization 

• Create and maintain a library of training materials, process documentation, and knowledge resources 

• Establish academy governance, standards, and quality assurance processes 

• Define and track academy KPIs and measure learning effectiveness 

• Continuously evolve academy offerings based on business needs and feedback 

• Manage academy platforms, tools, and technology solutions 

Training Program Design & Delivery

• Design and deliver comprehensive onboarding programs for new O2C team members 

• Develop role-specific training programs for all O2C processes (Credit Management, Collections, Cash Application, AR Closing, Customer Master Data, Pricing, Claims & Disputes, Order Management) 

• Create training materials including presentations, e-learning modules, job aids, and process guides 

• Coordinate and deliver training sessions (virtual and in-person) across global hubs 

• Develop train-the-trainer programs to build internal training capacity 

• Support transition and deployment activities with targeted training interventions 

• Ensure training alignment with BOOM methodology and Business Operations standards 

Capability Assessment & Development Planning

• Develop capability development roadmaps aligned with transformation objectives 

• Design upskilling and reskilling programs to address identified gaps 

Knowledge Management & Documentation

• Coordinate knowledge management framework for O2C processes 

• Develop best practice repositories and lessons learned databases 

• Ensure documentation is accessible, current, and user-friendly 

• Implement knowledge sharing mechanisms (communities of practice, forums, event) 

Stakeholder Engagement & Partnership

• Partner with O2C operational teams, retained organizations, and hubs to understand capability needs 

• Collaborate with subject matter experts to develop accurate and relevant content 

• Build relationships with partner functions to ensure cross-functional awareness 

• Engage with Business Operations learning teams to leverage enterprise resources 

• Work with external training providers and vendors as needed 

• Gather feedback from learners and stakeholders to continuously improve offerings 

Change Ambassador Network Support

• Support the development and maintenance of K-users and change ambassadors network in partnership with GPLs and BSO teams 

• Provide training and resources to change ambassadors 

• Coordinate knowledge sharing sessions and community events 

• Enable peer-to-peer learning and collaboration across the network 

Performance Tracking & Reporting

• Track training completion rates, attendance, and learner satisfaction 

• Measure learning effectiveness through assessments and competency evaluations 

• Report on capability development progress to O2C Transformation & Capability Development Lead 

• Analyze training data to identify trends and improvement opportunities 

• Maintain training records and compliance documentation 

Experience:

• A minimum of 5-7 years of experience in Learning & Development, Training, or Capability Development roles 

• Experience in Pharmaceutical Industry, GBS/Shared Services, or Finance Operations environment preferred 

• Proven track record in designing and delivering training programs at scale 

• Experience building learning academies or centers of excellence would be an advantage 

• Strong Knowledge of Order to Cash, Finance, or Business Operations processes is highly desirable 

Required skills & competencies:

• Strong instructional design and adult learning principles expertise 

• Excellent content development skills (presentations, e-learning, documentation) 

• Experience with Learning Management Systems (LMS) and e-learning authoring tools 

• Project management skills to manage multiple training initiatives simultaneously 

• Strong facilitation and presentation skills for diverse audiences 

• Ability to translate complex processes into clear, accessible learning materials 

• Stakeholder management and collaboration skills across matrix organization 

• Analytical skills to assess capability gaps and measure training effectiveness 

• Creative problem-solving and innovation in learning approaches 

• Strong organizational skills and attention to detail 

• Excellent communication skills – written and oral 

• Ability to work independently and as part of a team 

• Adaptability and flexibility in fast-paced transformation environment 

Education:

• Bachelor's or Master's degree in Education, Instructional Design, Business Administration, or related field 

• Certification in Training & Development, Instructional Design, or Learning & Development (e.g., CPTD, ATD) would be preferable 

• Certification in e-learning tools (Articulate, Captivate, etc.) would be an advantage 

• Knowledge of BOOM methodology, Lean, or Six Sigma would be beneficial 

• Languages: Fluent in English 

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