Digital Remote Specialist

About Us

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

KEY RESPONSIBILITIES / ACCOUNTABILITIES:
- Deliver Sanofi CHC results by executing digital customer engagement plans and territory target:
- Plan & execute customer engagement journey for targeted population in collaboration with HCPs Activation Lead/ marketing/ hybrid team.
- Develop, plan & execute digital activities supporting relevant hybrid medical reps in relevant territories.
- Responsible about performance indicators at relevant territories including sales/ MS%/ growth/ message recall/ other Omnichannel relevant KPIs “records of the progress/ qualitative and quantitative KPIs as share from Digital Lead
- Managing regional digital activities and targeted HCPs to be engaged in this activities
- Full coordination with all relevant sales force teams regarding POA, CPA, customer engagement journey & tactical plans alignment.
- E-consent national project update
- List expansion on quarterly basis
- Develop hybrid teams capabilities in terms of digital communication & contentplanning
- Execute and follow-up for regional, national and global digital activities with an E2E

Support and Promote company’s products value and image:
- Promote Sanofi portfolio to relevant HCPs utilizing digital omnichannel focusing on zoom detailing and other one to one promotional platform
- Utilize available digital platforms & enrich customers experience & engagement.
- Enhance medical/ product knowledge message delivery maximized at key targeted customers’ level.
- Differentiate value of SANOFI brands by understanding customer’s behavior, needs and submitting reports and utilizing digital tools as required by the company in a timely manner.

Develop Customer insight Strategy and planning:
- Support customers engagement lead / marketing to develop relevant digital activation plans based on customer insights.
- Communicate HCPs feedback, support in developing content materials suitable for digital engagement through continuous and structured recommendations
- Support within the different management tool such as market surveys that will be implemented by team
- Business analytics and digital analytics support to be consolidated and presented for team

Facilitate & Sustain access of Sanofi Products:
- Expand targeted segment & reach through national e-consent and prospect future potential customer for the pure play model.
- Drive customer operation excellence by segmentation analysis with clear persona definition to optimize content & targets digitally.
- Takes initiative & leverages network, academics, digital or innovate ways outside of own area to create learning opportunities.
- Support in execution, follow-up & analysis of different digital projects
Key Performance Indicators:
- # of contacts/ day
- Targeted Omnichannel:
- Zoom MI
- RTEs
- National digital initiatives follow up/ tracking
- National e consented HCPs C/D “optional/ line”
- Sales/ MS%/ Growth% “depends on business nature” at defined territories
- Call quality: “call duration - detail aid usage - satisfaction survey”
Others
- Perform other duties as assigned.
- Respect of company’s values, code of ethics and social charter.
- Respect of personal data protection charter.
- Responsible for applying the HSE related requirements for the company in all relatedworking procedures.

KEY REQUIREMENTS
Education:
• University degree Veterinary, Pharmaceutical Science or Medicine
Related Experience:
• 1-2 years’ experience in pharma industry
Special Knowledge/Skills:
• Excellent command of English language.
• Knowledge of digital technologies
• Ability to deal and to utilize authorized promotional platforms
• Market data analysis
• Ability to plan calls on customer availability
• Work flexibly based on customer needs
• Excellent communication and interpersonal skills
• Customer service skills” Negotiation Skills”- Self Control - Patience - Active listener – Business Knowledge”.
• Strong time management skills.
• Practical digital skills.
• Competitive, Innovative, Decisive & Collaborative Mindset.
• Analytical and Well Organized.
• Customer Focused
Play to Win Behaviors:
• Stretch to go beyond the level we have operated at up until now.
• Take action instead of waiting to be told what to do.
• Act in the interest of our patients and customers.
• Put the interests of the organization ahead of my own or those of our team.