Hub Technology Enterprise Delivery Coordinator - VIE Contract

Hub Technology Enterprise Delivery Coordinator - VIE Contract

• Location: Colombia, Bogota
• Target start date: 01/05/2025

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.

About the job

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide. As Hub Technology Enterprise Delivery Coordinator VIE in our Digital Data & Technology team you will be responsible for driving digital transformation across the organization while ensuring the efficient delivery and continuous improvement of digital services. This role bridges the gap between business needs and digital solutions, acting as a key liaison between the hub, various business units, and technical teams. You will manage the lifecycle of digital services, oversee project implementation, and ensure that all digital tools and platforms meet user needs and business objectives. The role involves collaborating closely with cross-functional teams to support digital initiatives, driving innovation, and improving overall efficiency through technology solutions. You will be responsible for providing operational support to the Digital Hub, assisting in day-to-day tasks, and ensuring smooth execution of digital initiatives.

We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Escalate incidents related to digital services, minimizing disruption to business operations.
• Guarantee the creation of root cause analysis of service issues and monitor the implementation of corrective actions to prevent recurrence.
• Monitor the existence of robust incident response plans and ensure readiness to handle service disruptions.
• Identify opportunities for process optimization and automation within the hub and other departments.
• Implement processes and practices that improve the efficiency and effectiveness of digital service delivery.
• Monitor key performance indicators (KPIs) and use data-driven insights to drive service optimization.
• Stay current with industry trends and emerging technologies to recommend new tools and practices.
• Perform the trend analysis and develop service improvement action plan to improve services as necessary by working with the Service Owner.
• Driving Backlog Management and escalations handing and improving client survey Satisfaction score.
• Work closely with other Administration/Support staff and teams to ensure the delivery of the goals.

About you

Experience:

• Previous internship or work experience in project management, information technology or a related field is advantageous.
• Familiarity with Cloud technology, Distributed storage, Servers, Network systems, and IT digital trends is advantageous.
• ITIL certification or similar service management qualifications is desirable.

Soft and Technical skills:

• Strong understanding of digital technologies, platforms, and service management best practices.
• Basic understanding of project management principles, methodologies, and tools.
• Excellent project management with the ability to manage multiple priorities and deadlines.
• Strong analytical skills, with the ability to use data to drive decision-making and continuous improvement.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Problem-solving mindset with a proactive approach to addressing challenges and driving solutions.
• Flexibility to adapt to changing business needs and priorities.
• Ability to work effectively in a team-oriented, collaborative environment.
• Ability to work independently and collaboratively in a fast-paced environment, with a strong attention to detail and accuracy.
• Demonstrated organizational skills and ability to prioritize.
• Strong team player who is self-motivated and able to multi-task under pressure.
• Proven ability to meet deadlines and make best use of limited resources.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and project management software.

Education:

• Bachelor’s or Master’s degree in Information Technology, Computer Science or a related field.

Languages:

• Fluent English (written and verbal).
• Conversational Spanish.