Associate Director, Patient Support Services Strategy, Oncology

Job Title: Associate Director, Patient Support Services Strategy, Oncology

About the Job

Sanofi recognizes the incredible burden that cancer places on individuals and the people who care for them. Their stories motivate and inspire Sanofi in its mission to develop novel treatment options, expand access to therapies, provide comprehensive patient support resources and work with patient organizations worldwide to fully understand both patient and caregiver needs.

Sanofi’s Oncology Patient Support Program provides services to patients, caregivers, and healthcare providers with education and support offerings addressing access and affordability barriers patients face related to their treatment. The Associate Director will lead strategic development and tactical execution for the PSS activities related to the CareASSIST Patient Support program as well as assist with go to market strategic planning, program design, and implementation for new products and indications. This position will identify opportunities to transform patient support to address patient and caregiver unmet needs and provide holistic support throughout their journey. This role will collaborate closely with PSS Home Office, Field, Brand Marketing, Legal, Regulatory, Medical, Compliance, Corporate Communications, and Vendor Partners.

This position will report to the Director, Patient Support Services, Oncology and is based in Cambridge, MA.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

A summary of responsibilities is outlined below, however the ability to flex and prioritize in response to changing business needs may be required.

• Serve as a key member of the Oncology patient services team and primary liaison to Brand Marketing, representing patient services strategy and vision in cross-functional meetings.

• Ensure seamless execution of cross-functional / partner launch plans identifying criticalinterdependencies, track progress against key milestones, highlight risks, and resolve issuesas they arise.

• Conduct competitive intelligence and market research in partnership with the broader Market Research team to inform strategic decisions.

• Drive the development and execution of the CareASSIST brand plan, ensuring tactical alignment and pull-through across key stakeholder groups.

• Lead the relationship and performance management of the agency of record, including oversight of contracting, print and digital asset approvals, and Veeva Vault execution.

• Lead the design and execution of PSS Advisory Boards and customer satisfaction surveys, collaborating with PSS Operations to integrate insights into program improvements.

• Lead the creation and evolution of promotional messaging for PSS initiatives, ensuring consistency with brand strategy and compliance standards.

• Drive program awareness and education opportunities through key industry conferences, congresses, and across digital and social media platforms.

• Direct the development and dissemination of CareASSIST digital and print materials for both patients and healthcare providers, ensuring proper change management, inventory management, and communication plans.

• Develop and implement training resources for field teams, including onboarding materials for new hires focused on the CareASSIST program.

• Manage ongoing enhancements and updates to the CareASSIST HCP and patient-facing websites to ensure optimal user experience and compliance.

• Lead quarterly business reviews with Oncology Leadership to present strategic updates, performance insights, and forward-looking plans.

About You

Qualifications:

• Bachelor's degree required

• 5+ years of experience in the pharmaceutical/biotech industry and/or previous leadership experience in a patient services and/or marketing function

• Experience working with promotional materials and agencies

• Strong project management experience especially with large, complex projects as well as strong tactical execution

• Strong analytical and problem-solving skills with the agility to work across a diverse range of strategic and operational topics

• Excellent interpersonal, oral, and written communication skills, including the ability to synthesize and present complex topics to senior executives

• Collaborative, team player with ability to build and maintain networks across diverse functions

• Able to travel up to 25% of time

Preferences:

• MBA or advanced degree

• Outstanding interpersonal skills including building strong working relationships and managing and resolving conflicts.

• Strong analytic skills to evaluate trends and identify opportunities for program improvements. 

• Demonstrates initiative, teamwork, and accountability. 

• Superb communication skills; oral and written, including presentation skills. 

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment.

• Excellent cross-functional collaboration skills.

• Oncology and/or Buy and Bill experience a plus

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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