Case Manager

Job Title: Case Manager

About the Job

Provide exceptional service to support patients/families starting and continuing therapy by demonstrating empathetic listening skills, care, and commitment.  Coordinate between patients/families, healthcare providers, insurance providers, specialty pharmacy and local resources.  Conduct benefit investigation, provide patient education, enroll in patient support programs, and coordinate drug delivery.  Exceed in delivering a positive patient experience and be the resource of choice for the rare blood community.  Be an active cross-functional team member to deliver best-in-class services to ensure access to therapy.

This position is based in Cambridge, MA.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy.  Manage complex issues and utilize approved resources to reduce/remove barriers as needed

• Assist in obtaining insurance approval for therapy, proactively plans for maintenance of coverage by working with the patients/families, healthcare providers, insurance companies and specialty pharmacies

• Enroll patients who qualify in financial assistance or gap coverage

• Educate patients/families and healthcare providers about patient support services.  Educate about patient insurance options, limitations, requirements.  Connect patients/families with local resources

• Ensure close cross-functional collaboration with Patient Services field teams, Sales, and Market Access as appropriate to ensure consistent integrated approach to supporting patient access

• Establishes and maintains professional and effective relationships with all internal and external customers including but not limited to Patient Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance company case managers, specialty pharmacies, home health agencies, infusion site staff and office coordinators.

• Represent Sanofi at patient meetings and conferences as the trusted community resource

• Document call details with attention to data integrity to ensure compliance and enhance our service offering

• Leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs. 

• Provide caseload coverage outside of assigned territory as needed. 

• Seek coaching feedback to enhance service skills

• Ensure compliance with Sanofi policies

About You

Qualifications:

• Bachelor’s degree required

• Minimum 1 year patient-facing role experience in case management, reimbursement, or patient advocacy (prefer minimum 2 years)

• Experience with engaging patients and caregivers with rare/chronic conditions

• Comprehensive understanding of the reimbursement process, billing/coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources

• Excellent phone communication and service-oriented mindset

• Excellent attention to detail and ability to multi-task in a fast-paced environment

• Experience with Salesforce CRM preferred

• Proficient with MS Word, MS Excel, and MS PowerPoint

• Ability to travel within the US, which may include nights and weekends (10%)

• Working hours may vary based on business needs and team coverage

• Spanish language fluency highly preferred

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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