Consumer Experience Interaction-UI Design Lead

Job Title: Consumer Experience Interaction-UI Design Lead

Location: Cambridge, MA, Morristown, NJ,

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. 

Consumer Experience (CX) Interaction-UI Design Lead will partake and drive to realize the vision and responsibility of providing the world-class user experiences and lead interaction design globally for Sanofi products and its ecosystem. You will partner with Product and Engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in helping drive the future ofSanofi CX.  You will collaborate with research, product, and engineering partners across the organization to build customer-focused design solutions at scale while cultivating a culture of user-centric design.You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. You must be able to lead projects forward in the face of ambiguity.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities

• Fluency and experience in the design thinking process

• Drive the unified user experience in collaboration with colleagues, business and technology leaders; respond to organizational changes as they occur

• Experience providing key contributions to innovative, successful products. Lead all phases of UX design work: distilling research, design ideation, prototyping, final spec design, and implementation.

• Make tough calls around priorities and stand for quality when products are not ready to ship.

• Contribute to strategic roadmaps with cross-functional leadership and manage multiple complex schedules to on-time delivery.

• Integrate Design within the Consumer Experience and digital development process and be an advocate for design within Digital, partner organizations and stakeholder groups. 

• Collaborate with key stakeholders to define product design and experience for Sanofi Digital including continual improvement and innovation.

• Drive operational and execution excellence, while leading creative and holistic thinking at scale across diverse product releases, platforms.

• Ensure Design brings the best creative thinking to the product/business/customer with consistency and within committed timeframes. 

• Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and maintenance for Sanofi products and digital solutions.

• Lead, evangelize and share best practices in striving to support the Sanofi brand, and define a “Sanofi One Experience and Design.”

• Define customer-centric Design measurement criteria and test to ensure the User Experience delivers positive results

• Drive and document Ix/UI design standards and patterns across products systemically

• Collaborate with team on process improvements and tool implementation to support those processes.

• Develop, implement, and shepherd continuous customer relationships and UX and Design opportunities

• Excellent communication, presentation, and interpersonal skills - ability to communicate effectively with a large organization. Can flex and adapt to audiences at all levels and across stakeholders/partners

About You

Knowledge, Skills & Abilities

Key Qualifications

• Bachelor's degree or equivalent work experience in Design, HCI or related field. Master’s degree in relevant field a plus

• 7+ years of experience creating strategy and designing products.

• Dynamic design portfolio that shows your design process, and shipped products is a must

• Experience with UX/Design within Lean, Agile development process

• Advanced Interaction Design skills and Human-Centered design methods in practice that meet user needs and business goals

• Demonstrated ability to navigate complex problems in developing holistic solutions for product and its UX ecosystems

• Mastery of design and prototyping tools such as Sketch, inVision, Adobe creative suite

• Expert knowledge and experience with Design System(s) and all various platforms human interface guidelines: iOS, Android, LMS and connected platforms

• Ability to manage multiple projects and an ability to prioritize and organize to meet tasks and deadlines

• Experience sketching, concept creation and wireframing, producing IA, sitemaps and user flows, with tap able/clickable rapid design prototypes

• Deep understanding of web technologies such HTML, CSS and JavaScript

• Excellent verbal and written communication skills with Excellent communication skills with the ability to listen, articulate positions, and advocate designs.

• Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company

• Familiarity with pharma/health technology is a plus.

Desired traits

• Strong attention to detail, especially in crafting the ideas, education across different functional teams and following through with successful execution. 

• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation. 

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.

• You have an intellectual curiosity that inspires others around you.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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