US Head of Respiratory Provider Experience

Job Title: US Head of Respiratory Provider Experience

Location: Cambridge, MA

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The US Provider Experience Lead will be responsible for creating a frictionless provider experience across Dupixent Respiratory, including COPD and Asthma. Prior experience in these therapeutic areas would be considered a plus.  

The focus of this role is to make biologic initiation easier, simplify office workflows, and strengthen confidence in prescribing Dupixent. The Provider Experience Lead will translate insights from the field into meaningful action, working across functions to reduce friction and improve efficiency for Providers and office staff. 

This individual will partner closely with GTMC, Marketing, Sales, Market Access, PSS, FRMs, Medical, and Digital teams to create a cohesive and differentiated Provider experience that builds trust and drives sustained adoption.

The position reports to US Franchise Head, Respiratory. 

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Lead the Provider Experience Strategy :Define and oversee a clear roadmap to enhance the experience of Provider and office staff from initial interest through ongoing patient management. Build and maintain a provider forum 

• Simplify the Biologic Start Process: Identify and address pain points in the prescribing journey, including benefit verification, prior authorization, e-prescribing, and Hub interactions. Drive improvements that make it easier for Provider to start and manage patients on therapy. 

• Optimize Office Workflows: Partner with field teams and digital partners to create practical tools and resources that streamline daily operations. Examples include workflow toolkits, “Dupixent Ready” office materials, and digital dashboards for tracking progress. 

• Drive Experience-Based Innovation: Continuously gather feedback from Provider, office staff, and the field to design new approaches that improve satisfaction and efficiency. Pilot and scale ideas such as automated refill reminders, onboarding trackers, and digital support portals. 

• Lead Cross-Functional Collaboration: Establish and chair a recurring “Ease of Doing Business” forum across Marketing, Sales, PSS. Align teams on shared insights, test new solutions quickly, and drive measurable improvements in the Provider journey. 

• Ensure Consistency Across Channels: Partner with HCP Promotions, Digital, and Field Training teams to ensure all Provider touchpoints feel seamless and aligned with brand strategy. 

• Use Data to Guide Improvements: Define key experience metrics such as time to first fill, satisfaction rates, and approval timelines. Translate insights into clear actions and communicate outcomes to leadership. 

• Manage Partners and Agencies: Oversee external partners supporting workflow and onboarding initiatives. Hold agencies accountable for innovation, compliance, and measurable results. 

• Champion Simplification and Executional Excellence: Advocate for operational efficiency and ease of doing business within the Respiratory franchise, ensuring that processes and materials are designed with the customer in mind. 

About You

Qualifications

• 7–10 years of experience in HCP marketing, commercial operations, or field enablement within the pharmaceutical or biotechnology industry 

• Proven success driving initiatives that improve Provider engagement, office workflow, or adoption of specialty products 

• Experience working across functions including Marketing, Sales, Access, Medical, and Patient Support 

• Strong understanding of access dynamics, provider economics, and specialty workflow systems 

• Excellent analytical skills and the ability to turn insights into practical solutions 

• Collaborative, results-driven, and comfortable leading through influence 

• Outstanding communication and relationship-building skills 

Preferred Qualifications

• Biologic or specialty product experience 

• Familiarity with buy-and-bill and hub models 

• MBA or master’s degree in business, marketing, or health management 

• Experience leading customer experience or process improvement initiatives 

• Co-promote or alliance experience 

• Experience in respiratory or chronic disease areas is considered to be an asset. 

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.