Manager, Field Learning and Development Canada

Reference No. R2805218

Position Title: Manager, Field Learning and Development Canada

Department: Customer Facing Canada

Location: Toronto, Ontario (Hybrid) requiring office attendance 3 times per week

About the Job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

The North America Field Learning and Development Team is a key engine to drive customer engagement, team leadership and team success.  The L&D Team’s primary purpose is to support our field teams to exceed product goals in order to expand the ability to support more patients through continuous learning excellence. 

The Manager, Field Learning and Development serves as the training subject matter expert for Canada. This role will collaborate with key matrix partners to develop comprehensive learning solutions fostering a learning environment focusing on adult learning principles and ensuring ongoing development and retention in support of brand objectives and strategies. The Manager may serve as lead in conducting training classes and workshop for Initial Sales Training, sales meetings, and ad hoc training needs throughout the year. They will support in evaluating, selecting, and managing vendors and/or projects enhancing disease state and/or product knowledge. The Manager of Field Learning & Development reports to the Director, Customer Facing Capabilities Canada.

Main Responsibilities:

• Partners with cross-functional departments (sales, marketing, medical) when onboarding new-hires to effectively facilitate process for new field sales representatives to completing training requirements for certification. Partners with management to ensure programs/materials are relevant and have business focus.

• Point person for Go-To-Market Capabilities relating to Commercial Training

• Partner with internal customers to develop and maintain product & brand related sales training tools, workshops, and classroom presentations to ensure they are current and meet the needs of all stakeholders.

• Constantly assess the effectiveness of the training programs and product learning modules.  Proactively upgrades learning material to meet evolving training needs of the sales force.

• Develop continuous learning tools, e-learning, Advanced Training and Experiential training as well as assessment programs to support all sales training programs and that are aligned to a brand and business needs.

• Ensure training projects and materials are evaluated against and meet good training and adult learning principles and ensure all projects and materials have been through the correct regulatory review process before being delivered to field sales forces.

• Support matrix partners by developing training tools, workshops, presentations and brand content for all Brand outreach initiatives and for all Product Launch, Sales, and POA Meetings.

• Develops training strategic imperatives for Market Research, Ad Boards, Task Force, Commercial Brand Teams and Marketing Staff meetings to consult on the development of training tools of promoted products.

• Partner with Operations Excellence team, Incentive Compensation team, Marketing, Field Leadership, Omnichannel Engagement and Leadership Development teams to design Training and Development plans to achieve BU goals.

• Partner with Marketing and Sales leadership teams to measure and monitor the impact of training on the business and make recommendations for improvement.

• Development of Scopes of Work (SOW) for new and existing projects with outside vendors and manage the projects from inception to completion.

• Manage the Certified Regional Training Program, as an extension of Sales Training as well as a developmental opportunity for field representatives.​

About You

• 3-5+ years in Commercial Operations environment, especially in supporting field force learning and development. 

• Bachelor’s Degree required

• Relevant pharmaceutical/biotech/vaccine industry experience

• Experience in Learning and Development and Adult Education Methods preferred

• Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing.

• Advanced skills in Microsoft Applications for use in Training Development, Facilitation, and Effectiveness Reviews including but not limited to TEAMs and PowerPoint

• Training / Workshop facilitation skills and background

• Demonstrated excellence in project management and effectively managing multiple projects/priorities

• Outstanding organizational skills, time management and dealing with conflicting priorities

• Strong interpersonal skills (with demonstrated stakeholder management, conflict management / resolution in group dynamic)

• Experienced in leading by influence and driving in matrix project teams and organizational set-ups. 

• Project management: ensure the correct pace of the acceleration. 

• Proven delivery of outstanding results. 

• Ability to leverage networks, to develop people, coach and give feedback, empower people. 

• High persistency and resilience. 

Skills and Competencies:

• Business: Ability to prioritize; Financial and Development acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. 

• Leadership: Leads by example and walks the talk; Role models the principles and behaviors of Play-To-Win and Thoughtful Risk Taking. Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met. 

• Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization. 

• Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies.  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a current vacant role that we are actively hiring for.​

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

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