Customer Experience Specialist / Delegado Comercial - Zona Madrid

Customer Experience Specialist / Delegado Comercial - Zona Madrid

• 30% Remote working and 70% of travel expected

• Job type: Permanent, Full-time

• Zone: Madrid

About the job

At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible.

We never settle and now we are creating a new paradigm with a first-in-class therapy in Autoimmune Diabetes (Type 1 Diabetes).

Our new core asset, resulting from the acquisition of Provention Bio in General Medicines Autoimmune Type 1 Diabetes space, aims at delaying the onset of stage 3 type 1 diabetes. This means that for the first time, people at risk of developing this lifelong disease have fresh hope. What delayed onset means is more time for children to be children with less healthcare and more care-free childhood. The delay also gives families and healthcare professionals more time to prepare care plans for a later diagnosis. Both for children and adults patients, this innovative drug offers the chance to gain time free of disease impacting on long term health outcomes and QoL.

We now present an exciting opportunity for you to go further faster. If you’re excited by the prospect of bringing this innovative, first-in-class therapy to more people at risk then we want to hear from you as we build a great team who will work at the intersection of our growth in immune-mediated diseases and disease-modifying therapies in areas of high unmet need.

This is a chance to bring your energy, expertise and experience to truly transformative and career-defining leadership roles where you can help change countless lives. In return, you will have a rare opportunity in pharma – the chance to help disrupt and delay a debilitating and widespread disease.

This really is a ‘prime time’ role offering you huge visibility and the chance to fast-track your career in healthcare.

Innovation, patient focus and disruptive thinking are all key threads of our Play To Win culture.

Our Autoimmune Type 1 Diabetes journey starts now and you can help us chart a new course – not only for Sanofi but for preventive healthcare. Now is the time to add your strengths to ours!

Our Team:

We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes.

As the Customer Experience Specialist Autoimmune T1D, you will be primarily responsible to work closely with key accounts to facilitate person-at-risk / patient identification and ensure patients can be treated in a timely and efficient manner with a first-in-class therapy in Autoimmune Type 1 Diabetes. You will also be responsible to conduct general disease awareness and convey the disease and screening narrative across the broader referral network.

Reporting to the Comercial Lead this role is strategically positioned to realize the ambition for T1D and contribute to the overall future success of Sanofi..

Your main responsibilities will include:

• Keep working on the current segmentation accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs

• Understanding key accounts’ critical stakeholders (e.g., endocrinology / immunology ‘C-suite’ executives and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination

• Developing cross-functional (MSL, PHS, Regional Access and PA field teams) strategic account plans including prioritization, based on identified barriers to address and opportunities

• Co-creating solutions with accounts’ key decision-makers to remove operational barriers and supporting screening and monitoring initiatives

• Collaborate with PHS team to establish screening and infusion infrastructure beyond key Centers of Excellence

• Engaging with accounts’ key stakeholders to convey a compelling narrative on T1D and screening and create general disease awareness (incl. T1D prevalence, severity and stages / disease progression pre-launch and treatment options post-launch) and tailoring engagement to the stakeholders’ level of maturity

• Leveraging omnichannel approach (e.g., F2F, social media, portals, etc.) to ensure a high-touch and personalized engagement with key accounts’ stakeholders

• Identifying and mapping referral network to provide guidance on which key stakeholders field teams need to engage with in priority to develop a streamlined referring process through multidisciplinary referral networks

• Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts’ needs 

• Coordinating cross-functional field team interactions with key customer accounts to ensure effective pull-through

• Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field

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About you 

• Experience: 

• • +3 years of qualified work experience as commercial representative. Desired experience in Specialty / Rare disease / Type 1 Diabetes

  • Extensive Knowledge of the Health System Business, decision-making processes, and market trends.

  • Demonstrated marketing, project management and digital competencies (i.e. implement omnichannel strategy…) and experience in key account management including mapping accounts, collecting insights, and establishing account plans for introducing new products at Hospital level.

  • Strong drive to deliver results while working collaboratively with a cross-functional team.

• Soft skills: 

• • Can work autonomously, learn fast and work in an Agile manner and integrate a TRT (Thoughtful Risk Taking) mindset.

  • Strong result-oriented with ambition to obtain optimal results.

  • Innovative & proactive approach in the search of opportunities and be a strong team player.

  • Show commercial skills, Outstand networking capabilities and strong negotiating skills. 

  • Demonstrate problem-solving skills, analytical mindset, adaptability, and strong organization skills.

  • Strong communication skills, ability to build trusted relationships with external Stakeholders i.e. HCPs and influence them.

  • Ability to work in multiple projects and dynamically adjust priorities due to changing circumstances.

  • Have strong empathy and education.

• Technical skills: 

• • Agile learning

  • Proven ability to translate health system market knowledge and develop strategic plans with internal and external stakeholders

  • Ability to execute tactical initiatives

  • Strong commercial business acumen, strategic thinking

  • Able to discuss and manage objections. ​

  • Technology proficiency: ​Office package, advanced level​, CRM and others, omnichannel approach, Power BI, AI tools and others.

  • Able to create a 360 account plan overview.

  • Digital & Analytical skills: able to analyze data, feedback and turn it into insights

  • Enterpreneurial mindset.

  • Desired scientific Knowledge in Immunology, Specialty, Rare disease or Type 1 Diabetes

• Education:

• • Bachelor's degree in Science preferably (Pharmacy, Biochemistry, Biology, Chemistry…). Ideally complemented with a commercial training or master.

  • Valid driver’s license.

• Language:

• • Spanish native language.

  • English (reading and understanding, speaking is desired).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

PursueProgress. Discover Extraordinary. 

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. 

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Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!