• Location: Budapest, Hungary
• Job type: Permanent, Full time, Hybrid

About the job

This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​

The Solution Delivery Manager provides strategic and operational leadership for a team of Business Analysts and Developers. This role oversees the design, architecture, implementation, and evolution of service management platforms and solutions—primarily ServiceNow—ensuring alignment with business objectives. He drives innovation, operational excellence, and continuous improvement across the service management ecosystem to enhance user experience, service efficiency, and business outcomes.

Our Team:

This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​

The Head of Solutions Delivery provides strategic and operational leadership for a team of Business Analysts and Developers. This role oversees the design, architecture, implementation, and evolution of service management platforms and solutions—primarily ServiceNow—ensuring alignment with business objectives. He drives innovation, operational excellence, and continuous improvement across the service management ecosystem to enhance user experience, service efficiency, and business outcomes.

Main responsibilities:

Solutions Delivery and Management

• Lead the full lifecycle of service management solutions, primarily ServiceNow, from design to maintenance.
• Define and enforce architectural standards to ensure compliance, scalability, and integration across platforms.
• Make strategic technology decisions aligned with business priorities and long-term vision.
• Develop and maintain a solutions roadmap that reflects organizational goals and evolving needs.
• Introduce innovative technologies to enhance service delivery and operational efficiency.
• Ensure configurations are optimized for performance, usability, and business alignment.
• Oversee complex system integrations to guarantee platform stability and interoperability.
• Continuously assess platform performance and implement targeted improvements for reliability and user experience.

Stakeholder and Vendor Management

• Build and maintain strong relationships with key stakeholders across Business Operations and DIGITAL.
• Represent the Solutions team in governance forums and steering committees to influence strategic decisions.
• Manage vendor contracts and partnerships to ensure quality, cost-effectiveness, and compliance.
• Communicate solution value, performance, and roadmap progress to executive leadership.
• Coordinate with vendors for platform support, upgrades, and license management.
• Collaborate with business stakeholders to capture requirements and align priorities.
• Provide transparent updates on platform status, enhancements, and key initiatives.
• Work with technical teams to resolve complex issues and maintain service continuity.

Operational Excellence

• Establish and maintain configuration standards, methodologies, and best practices for solutions delivery.
• Implement metrics and reporting frameworks to measure solution performance and business impact.
• Drive continuous improvement initiatives based on performance data and user feedback.
• Ensure compliance with security, data privacy, regulatory requirements, and internal controls.
• Promote solution adoption through training programs, user forums, and engagement initiatives.
• Monitor license usage and resource allocation to optimize costs and ensure compliance.
• Define and enforce governance policies and procedures for solution management.
• Track and report on platform performance, technical compliance, and operational health.

Team & Budget Leadership

• Lead and develop a high-performing team of Business Analysts and Developers across all seniority levels.
• Define team vision, objectives, and KPIs aligned with the Service Excellence strategy.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Oversee performance management, career development, and succession planning.
• Manage team budget, ensuring efficient resource allocation and cost optimization.
• Prioritize initiatives based on business impact, resource availability, and strategic alignment.
• Continuously adapt team structure and capabilities to meet evolving business needs.
• Identify and implement opportunities for efficiency gains and operational cost savings.

About you

Experience

• 7+ years of experience in software development, solution management, business analysis, or related fields
• 3+ years of people management experience leading development and/or business analysis teams
• Proven track record in developing/implementing, configuring and managing enterprise solutions dealing with non-IT/infra/telecom areas
• Experience in managing service management solutions and related tools
• Experience in global and cross-functional environment
• Background in Global Business Services area
• Background in Digital product management

Soft skills

• Strategic thinking with ability to connect technology solutions to business outcomes
• Analytical thinking with strong problem-solving abilities and process-oriented mindset
• Excellent communication skills with technical and business stakeholders together with strong negotiation abilities
• Ability to manage multiple priorities and deadlines
• Strong leadership and team development capabilities
• Change management and organizational transformation expertise

Technical skills

• Advanced in Software architecture and development
• Advanced in ServiceNow development, configuration and administration
• Advanced in project and portfolio management including business case development and prioritization frameworks
• Intermediate in data privacy principles and compliance requirements
• Working knowledge of LEAN, Design Thinking, and Continuous Improvement frameworks

Languages: English (fluent)

Why Choose Us?

• Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.
• Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.

• Work in a safe, responsible environment, with a strategy that balances digital innovation with the appropriate level of risk management for each AI system. 

• Stay at the forefront of tech, with access to training programs and industry certifications, as well as excellent opportunities for progression.

• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. 

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