Director of Patient Education Managers - West

Job title: Director of Patient Education Managers in Patient Support Services

About the Job

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

In this field-based position, the Director, Patient Education Manager, reports to the Head Patient Support Services Neurology.

The Director, Patient Education Manager (PEM), will be responsible for leading the engagement and ongoing management of a contracted field-based PEM team to achieve the Neurology commercial objectives.

The overall objective of the PEM Team is to be the subject matter experts on the on the REMs, patient enrolment, and lab process. support compliance with the REMS Program, including REMS Deviation Management, to assist in identifying/resolving Central Lab Program issues and provide on label patient education to patients and care partners on product and lab monitoring process.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Education of office staff on REMs enrolment for HCP and Patients

• Educating healthcare providers and staff on the clinical and logistical aspects of onboarding a new patient, in accordance with product label utilizing Sanofi approved resources.  

• Ensure office are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.

• Implement disease state education patient programs pre-Rx, providing patients and care partners with education on disease awareness, therapy options, and the onboarding process before prescription.

• Developing and facilitating relationships with staff

• Work collaboratively across field teams to successfully support patient needs.

• Educating patients and their care partners on safety and what to expect when prescribed Sanofi MS products

• Working cross-functionally and with lab vendor partners, monitors lab adherence for patients enrolled in the Central Lab Program, following up with HCP office staff to communicate adherence concerns and next steps, as a HIPAA compliant contact

• Responsible for identifying, escalating and assisting in the resolution of REMS deviations at the HCP and HCF level.

• Provide education to patients and care partners on label on product and lab process.

• Attending and presenting at cross-functional team meetings/calls, Zone, National POAs/Meetings and Conferences

• Supporting the business with other activities and special projects, as needed

The Director, PEM will:

• Manage relationships with contracted nurse groups responsible for pre-Rx disease state education programs.

• Act as the primary liaison to oversee vendor performance and ensure alignment with the Neurology Business Unit's objectives.

• Lead process improvements for seamless collaboration between the PEM team, vendors, and cross-functional partners.

• Monitor the implementation and success of disease patient programs pre-Rx, addressing gaps and ensuring greater understanding of disease state and therapy in the market.

• Communicate the vision for the Patient Education Manager team, including the team's roles, responsibilities and goals

• Work with key cross-functional partners to communicate and execute on the Neurology Business Unit’s commercial objectives

• Ensure coordination and collaboration of the PEM team with the broader Neurology team, including implementing processes and interfaces to ensure alignment

• Work with key home office and field based cross-functional partners to develop, communicate and implement operating processes and procedures for the team

• Collaborate with the leadership of other field-based teams to ensure a coordinated approach to customer prioritization/targeting and execution

• Conduct field visits and monitor overall team performance and address issues of under-performance; provide coaching and professional development opportunities

• Ensure the PEM team and relevant vendors understand all relevant policies and acts in a fully compliant manner

About You

Basic Qualifications:

• 8-10 years of experience in the pharmaceutical/biotech industry

• BA/BS Degree required

Preferred Qualification:

• 3-5 years prior experience managing a team of field-based employees 

• MS experience strongly preferred

• Demonstrated success managing teams of at least 6 individuals 

• Ability to interface cross-functionally both at the field level and with internal corporate functions  to establish necessary infrastructure to support a team

• Excellent cross-functional collaboration skills

• Outstanding interpersonal skills, including building strong working relationships, and managing and resolving conflict.

• Demonstrates initiative, teamwork and accountability.

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment

• Previous commercial experience with an infused therapy

• Familiarity with managed care and particularly "buy and bill" therapy strongly desired

• Experience managing within and across contracted field teams.

• A nursing or clinical background is desired but not required

• MBA or other advanced degree preferred

Travel Requirements:

•  Up to 80%

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

The salary range for this position is $172,500.00 - $230,000.00 USD Annually. All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link, www.benefits.sanofiusallwell.com

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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