Key Account Manager

About the job 

The Key Account Manager will achieve sales targets, KPIs, development plans, and rules of engagement with other functions while utilizing the budget for KAM commercial activities. This role covers all GBUs with a strong focus on Vaccines and Immunology portfolios, working closely with the commercial team, Customer Engagement managers, tender team, and tender manager to create a holistic tender point of actions. The position focuses on shaping government and hospital policies, and handling tenders, centralized purchasing, and territorial group purchasing tenders across public and private channels in Bangkok and Northeast Thailand.

Main responsibilities:

• Analyse market trends and determine key account focus  

• Be a central part of excellence in KAM Plan, Account Plan (manage / build specific plan from information on sales), revenue, stakeholder mapping, hospital investment plan, tender pricing & past/present performance at SKU level  

• Analyse account data and develop business scenarios and strategies to support BUs 

• Developed close relationship with Key Accounts by developing mutual strategic plans 

• Develop customer partnership projects and share market intelligence and field insights to the team 

• Utilize the annual investment effectively for strategic portfolio growth

• Unlock access to existing and new accounts in both public and private healthcare sectors

• Grow the business while partnering with internal and external marketing 

• Map, maintain and grow listings across Key Accounts in Bangkok and Northeast Thailand

• Participate and co-manage tender, pool purchasing & territorial group purchasing tenders 

• Operate COE (Centre of Excellence) for listing, Key stakeholder management 

• Initiate partnership for selected account based on CSMBS patient 

About you  

Main requirements:

• Education: Bachelor’s degree in pharmacy, Medical Science, or related field 

• Language: Fluent in Thai and English 

• Travel: Regular travel within Bangkok and Northeast regions

Work Experience:

• At least 5 years’ experience of Sales management e.g Senior medical representative, Key account management or product manager 

• Proven track record in developing and accelerate sales value in responsible area/ initiatives with customers centric focus to foster long term relationship/ partnership and drive strategic business growth 

• Deep understanding of the local pharmaceutical industry’s regulatory environment, market dynamics and the specific needs and behaviors in in Bangkok and Northeast Thailand

• Analytics experience with a good understanding of pharmaceutical and vaccines procurement. Experience with a wide range of customers in both public and private healthcare channels.

Professional skills:

• Strategic Thinking: Develop long-term strategies and adapt to market trends  

• Relationship Building: Foster trust and long-term partnerships with healthcare providers and public health officials

• Analytical Skills: Use data-driven insights for decision-making  

• Communication Skills: Articulate complex immunology concepts and listen effectively to stakeholder needs

• Negotiation Skills: Maximize value in complex negotiations  

• Project Management: Oversee projects to successful completion  

• Leadership: Motivate teams and take ownership  

• Adaptability: Manage multiple priorities and work under pressure in a dynamic healthcare environment

• Customer Focus: Exceed client expectations with tailored solutions  

• Technical Proficiency: Leverage technology for efficiency 

• Compliance and Ethics: Adhere to regulations and ethical standards of the company 

Why Choose Us? 

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development. 

• Drive process improvement and innovation in partnership with a motivated and supportive team.