Regional Learning Delivery Manager

Job Title: Regional Learning Delivery Manager

Job Location: Hyderabad

Strengthen my ability to work and lead across functions by leading a cross-functional project within the perimeter of the Learning organization at Sanofi

Mission statements

Implement and manage the regional learning ILT/VILT* delivery processes according to the new Learning Delivery Core Model and support the learning logistics administration

 *Instructor Led training / Virtual Instructor Led training

Duties & Responsibilities

Scope of work applies to all the assigned country & learning institutes.

Learning Delivery effectiveness

• Prepare program delivery calendaring in partnership with Learning Business Partner.

• Supports Learning Delivery and Operations manager in planning course schedules and resources.

• Lead and manage the end-to-end program deployment activities which includes VILT & ILT sessions schedule and logistics (remote or on-site) which includes supervising NIIT for the following activities:

• Learning administration,
• Workshop logistics
• Initiate iLearn Session creation request,
• Ensure timely mailing of all workshop related communication and any supporting document for visa, contract order to pay, etc).

• Develop program delivery calendaring in partnership with Learning Business Partner.

• Lead and manage the end-to-end program deployment activities which includes VILT & ILT sessions schedule and logistics (remote or on-site) which includes supervising NIIT for the following activities:

• Support new or redesigned learning program landing and pilot sessions deployment.

• Program delivery and local systems administration approval (eBuy, eVMF, service contract, tax, shipment, etc).

• Partner with Learning Business Partner to understand program session details.

• Support new or redesigned learning program landing and pilot sessions deployment.

• Provide delivery consultation to program owners on new or redesigned program landing and pilot session on the design impacts deployment coordination & iLearn Session setting.

• Manage learning process outsourcing vendors & remote/virtual extended learning coordinators.

• Manage tier 1 & 2 operational issues, map out short to long term solutions to address the gaps for continuous delivery process improvement. Process harmonization towards global standards.

Data management with predefined data reporting

• Local agreed reporting to fulfil mandatory requirements & standard reporting.

• Handle audit enquiries on delivery aspects. Partner with learning process outsourcing vendors to provide of learning data for audit exercise.

Learning Delivery Transformation

• Support integration plan to transition all the learning institute towards the Learning Delivery Management Target Operating Model for the assigned country/region.

• Harmonize program delivery for pilot country in phases to align with global framework whenever possible.

• Partner with learning process outsourcing vendor on transition journey (eg. scope of work, outsourcing resource management, process mapping, service delivery management system, etc).

• Provide delivery consultation to identified pilot country or learning institutes partners on new operating model leveraging global framework.

Knowledge, Skills & Abilities

• Effective written and verbal English

• Experience and knowledge in sessions management, learning systems and continuous improvement

• Effective stakeholder management and interpersonal communications

• Analytical thinking and problem-solving skills

• Results and detail orientation via proven project management and execution

• Ability to work and collaborate in a matrix, international, virtual and diverse environment with different time zones

• Genuine interest in learning deployment and quality improvement

• Some experience in managing project with intact team or outsourced resource is a plus point

• Mobile to travel to various sites whenever required

Education:

Bachelor’s degree. Preferably in Human Resources, Psychology or Business Administration or equivalent.