Community Outreach and Engagement Manager

ABOUT THE JOB:

Responsible for developing and maintaining reliable local community relationships across designated therapeutic areas. They are focused on implementing on-site, community-oriented projects, engaging in patient education activities, reducing patient access barriers, and identifying best practices that can be leveraged across the industry to help achieve health equity. They will collect and report data and successfully engage in recruitment and retention activities in partnership with Sanofi-sponsored trial sites.

The community outreach and engagement manager will advance health equity, support diverse and socially underserved populations with internal and external partners.

Knowledge and Skills Requirement 

• Basic Clinical Development Process skills

• Advanced Problem-Solving skills

• Advanced Project Management skills

• Intermediate Change Management skills

• Advanced Emotional Intelligence/ATL (Play2Win)

• Advanced Interpersonal & Relationship Management skills

• Intermediate Risk Management skills

• Basic Medical/Scientific Background – TA/Disease Knowledge skills

• Basic Data Analytics (& Digital) skills

• Intermediate Business Acumen (Business Sense)

• Intermediate Develop People & Lead Teams

Principal Duties and Responsibilities

Region-specific community awareness, outreach, and engagement strategy: Responsible for designing the country level engagement strategy, i.e. “what is effective community engagement” in local communities, especially in a country where DICT is a less mature concept, and in the context of the regional healthcare system. Proactively plan region-specific community engagement strategy with DICT, CSU and vendors, based on emerging indications and studies. Responsible for understanding the local ecosystem and developing tailored solutions to address the communities most pressing needs. Goals include:

• Codevelop community engagement activities and events

• Monitor country-specific metrics for success and culturally appropriate tactics

• Local digital/media strategy

• Identification and engagement of trusted messengers/local ambassadors and potential investigators

• Direct community feedback, focus groups and surveys.

Community engagement implementation, event planning and hosting: strategically plan, and host virtual and in-person events to foster relationships among local community members and contribute to positive wellness outcomes. Planning includes venue search, prep, and outreach to confirm attendance.

Build and maintain robust relationships with new and existing sites and investigators: develop meaningful connections with relevant site stakeholders to support productive interactions between patients, sites, Sanofi and the community. Goals include:

• Early site engagement and identification before a clinical trial – completion of a site profile assessment

• Site assessment and investigator advocacy in alignment with the plan to identify new sites.

• Involvement in processes that influence clinical trial operational performance.

• Boost digital and DICT implementation.

• Collate, prioritize, and recommend solutions.

Key Markets and Target Populations: Responsible for determining the appropriate communities to engage for outreach and frequency, including identification of site diversity champions, local KOLs or trusted messengers.

Vendor and Patient Advocacy Group coordination: Responsible for identifying local vendors that can support engagement efforts, such as mobile health units, pharmacies, advertising (marketing) agencies, and tools/materials. Collaborate with Sanofi Community Alliance Network (SCAN) vendors, patient advocacy groups, and other strategic partners to launch local events and activities.

Internal Engagement: Responsible for designing how the role will coordinate with internal Sanofi stakeholders (MSLs, LSMs) based on the structure and ways of working specific to the region.

Support the implementation of R&R at the local level: work closely with Sanofi stakeholders to support sites in the identification of potential study participants through boots-on-the-ground and in-office recruitment.

Site issue escalation: support monitoring teams in issue communication and resolution with sites to improve local quality and identify site resource/infrastructure gaps.

Best practices and lessons learned: act as the local liaison and subject matter expert for clinical trial optimization based on community feedback. Collaborate proactively with all stakeholders and ensure insights/best practices gained are document, communicated and lessons learned are shared to reduce repeated operational complexities.

ABOUT YOU:

Formal Education and/or Experience Required:

Bachelor’s Degree required, plus relevant combination of training and experience. Strong experience in community outreach and public relations, preferably in a healthcare setting. Must be proactive, organized and compassionate. Excellent interpersonal, oral, and written communication skills required. Ability to work independently and/or in a team setting.

PLAY TO WIN BEHAVIORS

• Push to go beyond the level we have operated until now:
  constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment.

• Put the interest of the organization ahead of own of those of his her team:
  consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level.

• Act in the interest of our patients and customers:
  actively engage with customers to know their current and future needs; brings an external perspective into decisions.

• Take action and don’t wait to be told what to do:
  take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!