Specialty Contract Operations Manager

Job Title: Specialty Contract Operations Manager

About the Job

The Specialty Contract Operations Manager is primarily responsible for supporting the contracting programs related to Sanofi’s Specialty Business Unit, including Immunology, Synvisc, Lemtrada, Rare Blood, Thymo, Rezurock, Rare Disease, and Neurology product and program support. This position will also manage the processing of Specialty Pharmacy rebates. In this role, the Manager will assist in the execution of contracts in our contract administration system (Revenue Manager).

This position requires exceptionally strong Project Management skills, Leadership skills, the ability to take ownership, show initiative, and lead without authority. This role requires managing significant complexity in contract strategies, and strategy variation across multiple Specialty sub-segments.  Strong follow-up with Internal and External partners is a must.  The ability to see both big picture and detail level is key. This position will also manage and lead Contract Operations activities related to the numerous upcoming Specialty new product launches.

This role involves contract management for various contracts including Direct, Indirect, in the form of drafting PA contracts, accurate loading of contracts/amendments, eligibility, pricing, and customer measurement. In addition to system maintenance, the Manager is the primary point of contact for field sales team/internal teams pertaining to requests/inquiries regarding the programs. Requests/inquiries come via e-mail and include new contracts or amendments, measurement verification, pricing, addition/removal of sites from contract, as well as other various requests. The secondary role for the Manager involves the monthly/quarterly adjudication of rebate payments and admin fees in accordance with contracted terms and conditions. The Manager should also have a fundamental understanding of chargebacks and membership/COT assignment, as these functions are related to this role. The candidate may also work in close cooperation with the Contract Associate Director and counterparts in Contract Development, Finance, Legal, Strategy, Trade, Government, Value and Access, and IT. Assists with other Purchase Market areas/customer segments as needed.

This position is responsible for other managerial roles as assigned, such as functional oversight of Specialty Contract Ops Team resources as needed, cross-functional coordination for Contract Ops readiness for new product launches, Cash Flow estimates and support, Pricing Action Management, Price Protection Assessment, SOX compliance activities, Management Reporting (financial, KPI), and other cross-segment tasks as needed.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Manage mailbox as the primary point of contact for field sales team/internal teams pertaining to requests/inquiries regarding the programs

• Interact with field sales team/internal teams to resolve issues pertaining to pricing/eligibility/measurement of contracting programs

• Manage program contracts via system maintenance through accurate loading of contracts/amendments, eligibility, pricing, and customer measurement

• Management of the direct contracts including analyzing terms and conditions to appropriately set up eligibility and pricing.

• Immunology, Synvisc, Lemtrada, etc. (Specialty products), Rare Blood, Thymo, Rezurock, Rare Disease, and Neurology product and program support

• Multiple Parent IDs maintenance

• Tier maintenance/Membership Changes

• Load contract prices based off ASP & WAC

• Support the department performance measurement programs

• RMUS Maintenance

• Field Discrepancy Report

• Analyze and process monthly, quarterly, annual payments and rebates

• Participate in customer meetings and audits as required.

• Interact with Account Managers, Trade, Accounts Payable and Brand Team as necessary.

• Support departmental projects as required.

• Comply with all SOX requirements.

• Analyze and process monthly, quarterly, annual payments and rebates

Note: The list above is not comprehensive; this job is also responsible for other duties as assigned.

About You

REQUIRED EDUCATIONAL BACKGROUND AND JOB-RELATED EXPERIENCE:

Minimum Level of Job-Related Education:

• Bachelor’s Degree with a Finance or Business concentration preferred

KNOWLEDGE, SKILLS AND EQUIVALENT EXPERIENCE

• 3-7 years of work experience preferred

• Pharmaceutical experience preferred

• Ability to understand and communicate contracting strategies of high complexity and variation.

• Excellent analytical skills

• Exceptional Project Management skills.

• Excellent follow-up with both Internal and External stakeholders.

• Launch readiness support.

• Strong written and oral communication

• Excellent PC skills including intermediate MS Office

• Strong skills in Excel required as Pivot tables and V lookup functionality are used frequently for analysis

• Model N Revenue Manager and ERP systems (SAP) experience preferred

• Deep analytical skills and ability to dissect the intricate reasons of rebate and pricing trends and variances

• Excellent problem-solving skills

• Strong oral and written communication skills and ability to clearly communicate the complicated analysis to the business parties

• Independent problem solving and leadership skills in managing the account

• Financial experience preferred

• Professional manner and tact

• Demonstrates ownership and accountability

• Displays excellent time management and organizational skills

• Organized, accurate and detail oriented, disciplined and dedicated to superior quality work

• Strong sense of commitment and teamwork

• Ability to work independently

• Ability to multi-task and meet established deadlines

• Strong interpersonal skills

• Ability to understand and communicate contracting strategies of high complexity

• Ability to successfully work with cross-functional teams and with all levels of the organization

• Basic accounting knowledge is a plus

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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