Credit Collection Lead

Lead a team performing O2C processes and entities within the countries as follows:

• Process:

  • Deliver collections and credit risk management services to SBO

  • Assess new customer credit risk 

  • Assess customer portfolio risk 

  • Implement ad-hoc review of customer credit data 

  • Check credit availability and manage blocked sales orders 

• Entities within the countries below (except CHC entities):

  • Greater China (China, Taiwan and Hong Kong)

  • TMS (Thailand, Malaysia and Singapore)

  • Greater Gulf (UAE and KSA)

  • JPAC (Japan, Korea, Australia and New Zealand)

  • Philippines

  • Vietnam

• Have the overall accountability to support Sanofi operations on the O2C end-to-end process (collections, credit reviews, month-end activities and reporting).

• Lead & drive the O2C process excellence including setting relevant targets and priorities in line with global’s directions.

• Able to work independently to deliver best in class service. Playing Business Partnering role to work closely with Senior Stakeholders in Finance (Country CFO, Treasurer, Controllers in FP&A and GBU Controllers) as well as Supply Chain departments, Trade & Revenues and Sanofi’s GBUs to ensure sustainable process.

• This role will use in-depth functional knowledge and expertise to design and evolve the O2C support towards enforcement of O2C Core Model (RACI, Processes, Automating Business Solutions and KPIs) in Play-To-Win spirit, in line with the Global/Regional SBO and Local GBUs Operating Model, in a context of innovations, operating model changes, bringing Service Delivery, Business Continuity and the expected Performance Improvements in term of:

  • Free Cash Flow: Overdue contributing to DSO performance or other Optimization

  • P&L: Efficiency and efficacy of the O2C services.

  • Compliance (Audit & Internal Controls, Data Privacy).

  • Contribution to Sanofi (external) Customer Experience & Satisfaction, including Digital (e.g Global tools) or Regulatory changes, carve-in/out or acquisitions) projects.

• He/She will identify O2C functional gaps (vs internal standard, external benchmarks or innovations) in the existing Organization, Processes, Solutions or Knowledge, and bring them to resolution to improve the standardization and the performance.

• Prepare month end and ad-hoc reports

KEY ACCOUNTABILITIES:

Operational Excellence

• Deliver credit management services to SBO 

• collect new customer’s data for credit assessment, run risk & scoring tool and assign / update credit data 

• Collect existing customer internal and external data, run risk & scoring tool, analyse and fine-tune the outcome and update credit data annually on an adhoc basis  

• Check credit availability, manage blocked sales, document the case 

• Deliver collections management services to SBO

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions  

• Dispute & Claim Management – qualify and create disputes identified by O2C and manage dispute resolution under O2C responsibility  

• Contribute to business reviews and define & review customer collection strategies  

• Contribute to business reviews and to updates to credit policy definition 

• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines    

• Monitor operational KPIs to pro-actively manage execution issues 

• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management 

• Ensure this end-to-end service is highly efficient, cost effective, high quality and agile in order to meet customer satisfaction (Finance, Trade & Revenue, Supply Chain, Business Units).

• In line with the SBO O2C Global Operating Model, establish and provide service KPIs and dashboard to measure and improve then achieve performance (cost, efficiency, quality, customer service) and process monitoring KPIs across the end-to-end process

• Support internal and external benchmarking activities.

• Create, understand, and apply best practices from within SBO or external best-in-class service organizations, amending existing processes.

People management and development

• Lead the O2C services with a solid line management responsibility for O2C team members, including setting operating targets, reviewing priorities, providing appropriate and timely feedback about performance and coaching team members to help them achieve their goals, people development, performance assessment and succession planning

• Support the professional and career development of the team by identifying the skills and competencies that employees need for their current and prospective roles and provide opportunities to learn and practice new skills

• Lead the building of a motivated and engaged team through use of formal and information recognition regular communications and the encouragement between individuals and teams

• Continuously assess the sustainability and continuity of operation by effective resource allocation and backups and to design the right organization structure

• Supervise and coach credit management analysts  

• Provide expertise and coaching 

• Anticipate workload and allocate resources for effective and efficient delivery 

• Active participation in the selection of new employees. 

• Evaluate employee performance, determine training needs, develop talent 

• Address performance issues and make recommendations for personnel actions 

• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication 

• Focusing on employee retention and engagement, advises actions to management in this relation 

• Makes, updates the job description of direct subordinates. Provide the necessary information for HR. 

Performance and Monitoring Measurement framework

• Evolving with the maturity of the organization to ensure overall performance to meet Service Delivery, P&L and Cash Flow targets, with KPIs on Efficiency and Efficacy on O2C functional area.

• Co-facilitate the Credit Committee to discuss performance and operations escalations 

• Contributing to the deck and engage in Accounts Committee meetings

• Contributing to internal & external Benchmarks and innovative recommendations

• Analyze and monitor O2C KPIs by communicating regularly on performance to Region and Global team

Local customer facing for credit and collection matters

• Analyze and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions

• Propose specific action plans and ensure the follow-up on resolution

Stakeholder Management

• Partners with key stakeholders of various seniority levels within SBO and neighbouring functions (local/regional GBU Heads/Trade & Revenue Management/Commercial Team, CFO/Treasury stakeholders and Supply Chain/Customer Care Teams) to understand, support and deliver key business requirements laid out under Operational Excellence above.

• Proactively manages interaction with external customers whenever applicable, with regards to remittances and issues management.

• Supports the compliance and risk management processes by providing information and analysis needed to internal and external auditors.

• Collaborates with O2C Global Process Owner department, Global Project teams, ITS and etc to support rolling out of global tools and other simplification and/or value-added initiatives.

Compliance & Risk Management

• Maintains strong internal controls by initiating change management to put in place all internal controls process as per O2C Core Model and ensuring compliance to SoX controls and local credit policies.

• Supports SoX and yearly control self-assessment and testing, set up action plan and implementation if any; other IC&P initiatives and support audit activities where applicable, including external audit, internal audit and governmental inspections if any.

• Ensures legal/VAT compliance checks if relevant for the covered scope.

• Ensure documentation is stored and archived as per Records Management and local legal/tax requirements.

• Ensure adherence to Compliance and Internal Control standards (including SOX) is met.

Core Model and Target Operating Model evolution

• Closely collaborate, as a O2C Subject Matter Expert, with other end-to-end process heads and support the design and implementation of key O2C projects (e.g. eCollect) within the operations or other key strategic company Projects (new ERPs like iSHIFT or other systems, Regulatory changes…)

• Ensure that key O2C projects deliver the expected benefits in terms of efficiency, cost and quality

• Review performance, identify gaps and intervene accordingly to launch remedial initiatives

• Leverage operational experience and provide process expertise to Global / Regional Delivery Centers as required and when needed to contribute to standard process design, to propose evolution improving consistency and efficacy either in the Global Design of Standard Process or Regional one at level 4-5, 6-7 when relevant

• Implement standard processes as defined by Global Process Owners and Regional Process Management Teams and manage deviations to these standards processes

• Collect improvement ideas from O2C team members to ensure continuous improvement of processes in scope, develop roll-out plans for improvements to be implemented, and oversee them.

• Identify gaps and manage the appropriate Governance tracking in the standard processes implementation as defined by Global Process Owners, Regional Lead priorities and Internal Control or Audit findings. Align a consistent planning with the O2C Teams (Country, Platform/Hub & GPO) and Stakeholders (Transition Project Team, ITS, other SBO functions, Finance, Customer Care., Trade) to address the deviations to these standard processes, internal control findings or operating model changes. Following Transition on Projects, define sustain & compliant ways of working under the new Process, Solution or Operating Model (e.g Retain / Platform) and ensure to consistently adapt applicable Standard Operating Procedures in the new environment.

• Improve User Experience to perform their job more efficiently, and Customer Experience

• Develop and manage local policies, procedures and methodologies governing local processes supporting optimized processes

JOB-HOLDER ENTRY REQUIREMENTS:

Language

• Excellent English written and verbal 

• Other language skill as below is a plus (both verbal and written):

  • China (Mandarin), Japan (Japanese), Korea (Korean), Thailand (Thai), Arabic (Middle East)

Functional Skills

• Minimum 10 years of relevant working experience in the Finance/Accounting sector

• At least 5 years of direct people management responsibilities

• Previous working experience in Accounting / Finance especially in a shared services environment is an added advantage especially in a pharmaceutical environment

• Expertise in Credit Management process and activities (essential) 

• Expertise in collections & receivables management process and activities (essential) 

• Understand and evaluate financial statements, perform detailed financial analyses and determine credit risk of customers (essential) 

• Good business acumen (advantageous)  

• Strong problem solving, deductive . Capable of assessing, analysing and validating complex financial information (advantageous)  

• Lean/Six Sigma exposure or equivalent is desired

• International background with exposure to multicultural environments is a plus.

• Eye for detail and able to deliver high accuracy rate

Technical

• Working experience with SAP, specifically FICO is preferred, SAP Application Interface framework modules (advantageous)  

• Previous use of an Optical character recognition solution (advantageous)

• Understanding of shared services technologies such as case management tools, KPI monitoring and reporting is preferred

• Knowledge of Microsoft Office and expertise of MS Excel and powerpoint (essential)  

Interpersonal

• Ability to interact with internal stakeholders in issue resolution (essential)  

• Delivery-focused with strong sense of urgency and able to deliver in short turnaround time

• Detail-minded, clear thinker, quick learner  

• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)  

• Good communication skills (advantageous) 

• Self-motivated, mature and ability to work independently in an international environment

• Able to work in a metrics environment​

• Ability to work independently and take ownership of tasks and processes (essential) 

• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential) 

• Attentive to detail and works with precision (advantageous) 

• Action oriented, delivery driven, change agent (advantageous)Lead by example to deliver high quality service, customer satisfaction (advantageous)

Qualification

• Minimum Qualifications: Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance/Business or equivalent

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• An attractive, market-oriented salary and cafeteria benefits

• Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days

• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

• Your own career path within Sanofi. Your professional and personal development will be supported purposefully

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

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