Sales Order Management Senior Analyst (French Speaker)

• Location: Budapest – Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Sales Order Management Senior Analyst within our Order to Cash team, you’ll responsible for Customer Order Administration.

Our O2C team to handle the following activities: Master data management, Sales orders Management, Requests and Disputes Management, Credit Risk and Credit Data Management, Collections and Customer Contact Management, Cash Application and Receivables Management, AR related Month-end Closing and Reporting and Non-trade Invoice Management. 

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Order taking: Timely and accurate creation of customer orders received from different channels eg EDI, email, in the ERP. For email orders, review order creation in Esker
• Order validation and acceptance: perform necessary checks based on incompleteness, blocks, reason for rejections, update orders in case necessary
• Order allocation: automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually
• Delivery processing: Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process
• Invoicing: Successful creation of invoice and accounting document and communicate to the customer
• Contacting customers in written and internal stakeholders via Sales Force
• Answer customer queries via Sales Force
• This activity is driven by “first call resolution” practice especially for requests.
• Provide exceptional customer service and support
• Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
• Ensure continuous improvement of the order management process

About you

Experience:

• At least 2-4 years´s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma
• Experience in running services within a Business Services organization (advantageous)
• Experience in in transition project (advantageous)
• Good business acumen (advantageous)
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Soft and technical skills:

• Ability to interact with customers and neighboring functions  in a professional manner
• Attentive to customer needs and feedback
• Ability to work autonomously and take ownership of tasks and processes, capable to handle professional situations independently
• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset
• Good communication skills
• Ability to think creatively, highly-driven and self-motivated
• Detail-oriented with strong organizational skills
• Strong stakeholder management she/he capable to collaborate with difficult stakeholders efficiently
• Hands-on experience of SAP (R3/S4)(essential),  SD module (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Experience with Case management tool (advantageous) 

Languages: Fluent in English, French is an advantages

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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