Customer Engagement Manager

Job title: Customer Engagement Manager Philippines

• Level: L2-1

• Hiring Manager: Head of Pharma

• Location: Philippines

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Closely coordinate and work with MCO marketing to define brand strategies communications plans

• Achieve sales & profit objectives for assigned brands.

• Activate MCO strategies at country level based on local needs and dynamics.

• Localize relevant materials making sure they adhere to country regulations 

• Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs

• Collaborate with the sales team to develop and execute effectively the marketing plans.

• Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)

• Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.

• Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.

• Attend to administrative matters in an accurate, timely and audit-compliant manner.

• Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset

• Understand and adhere to companies’ procedures and policies by self and team members.

• Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.

• Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Main requirements:

• Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience

• Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement

• Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.

• Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities

• Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies

• Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills

• Role model of PTW behaviors

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

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